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ObjectiveSeeking a position as Leader/Management where I can use my 17+ years of experience and knowledge in developing skills I have in Dispatch, Routing, Project management, Quota and Supervising implementing Technical Workforce related projects and policies, with a 30/60/90 Plan.Experience2014PresentRSC Rep IV Regional Support Center Quota Management Charter Communications20112014RSC Rep III Workforce Administrator TechnicalCharter Communications20102011RSC Rep III Workforce Management Technical Coordinator Charter Communications20082010Dispatch I & II - Charter CommunicationsTelecommunicationsQuota Compliance Install/COS/TC/FP/FTTHKEAs: Job Knowledge, Plans Effectively, and Makes Results Happen - Performance Review KEAs 4.0Experience with fiber to the B2B/Enterprise level fiber network construction/operationsExperience in FTTH/GPON network construction and/or large-scale fiber network deployments.Experience coordinating with Field Operations FTTH deployments and service drop installations.Excellent communication, collaboration, and problem-solving skills. Ability to work independently and manage multiple projects simultaneously. Reviews quota statics and oversees data quota management. Tracks and reports on RSC Supervisor and Technician performance. Maintains focus on pending activity to provide a quality experience for customer. Supports field operations to drive productivity, suggesting operational changes that may improve tech productivity as well as customer experience. Participates in labor forecasting.Develop and deliver daily, weekly and monthly analysis of data related to quota activity and field productivity for operational management personnel. 225 Pope LaneGreenville, SC 29605PHONE NUMBER AVAILABLEEMAIL AVAILABLEEducationNTCILeader CertificationMaximizing Diversity with InclusionOrganizational DevelopmentWorking Across Generations and Maximizing DiversityHealthy Conflict ManagementBuilding Synergistic TeamsManaging and Promoting ChangeEffective CommunicationMentoring 101 ConventionalLeadership 101 ConventionalInstallerBroadband Cable OverviewGreenville Technical College, Greenville, SCComputer Engineer - Skilled in hardware and software installation, configuration, operations, and troubleshootingSkills:Project Management Professional (PMP)Proficient in C++, ISP, MS Office and OutlookFluent in SpanishManager CertificationQuota, routing, training, and SupervisingComputer ScienceData AnalysisField Operations ExpertCSGMaster DispatcherLeaser CertificationLeadershipQuota team 1st level of Management with not direct reports support ISO front line is the driving force behind the RSC Looks ahead to establish a framework for upcoming projects and initiatives, so they are accomplished with speed and precision. ReferencesNicki Rhome (Manager) - EMAIL AVAILABLE ; EMAIL AVAILABLE Paul Navarre (Manager) - EMAIL AVAILABLEGreg Bennett (Director) - EMAIL AVAILABLE |