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WORK EXPERIENCEEDUCATIONHigh School DiplomaA. Maceo Smith High SchoolDeanakiaWashingtonSKILLSSUMMARYPersonable and dedicated professional withextensive customer service experience. Solidteam player with upbeat, positive attitude andproven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships,cultivating partnerships and growing businesses.Respond to patient inquiries, questions, and concerns in a timely and professional manner via phone, email, or in-person.Assist patients with scheduling appointments, procedures, and tests, considering their preferences and healthcare provider recommendations. Provide guidance on insurance coverage, verify patient insurance details, and assist with billing and claims inquiries.Assist patients in accessing and requesting medical records, including test results, reports, and other documentation.Address patient inquiries related to billing, payments, and financial assistance programs. Ensure compliance with HIPAA regulations and safeguard patient data and privacy. Address and resolve patient complaints, issues, or conflicts, including escalating concerns to appropriate channels when necessarySitel - RemoteHealthcare Customer Service Representativve 12/2022 - 09/2023 Greet and check-in patients, ensuring accurate registration and verifying personal information.Schedule and confirm patient appointments using the appointment scheduling system. Answer phone calls and respond to inquiries from patients, addressing their concerns and scheduling needs.Collect patient information, insurance details, and necessary documents to complete the registration process.Verify insurance coverage and obtain authorizations, if required. Explain office policies, procedures, and billing processes to patients. Assist in maintaining and updating patient records and electronic health information systems.Baylor of GarlandPatient Service Representative 11/2020 - 11/2022Efficiently manage and schedule patient appointments, surgeries, tests, and medical procedures according to healthcare providers' availability and patient preferences. Coordinate with patients to schedule appointments, provide pre-appointment instructions, and address any patient inquiries or concerns.Collaborate with healthcare providers and clinical staff to ensure that schedules align with the availability of medical personnel and facilities. Verify insurance information, obtain necessary preauthorization, and ensure all financial and administrative aspects are in order for appointments and procedures. Provide patients with appointment reminders, and reschedule appointments as needed in cases of cancellations or emergencies.Utilize electronic medical record (EMR) systems and scheduling software to manage patient schedules, maintain accurate records, and retrieve relevant patient information. Healthcare Partners - RemoteCentralized Scheduler 08/2017 - 10/2020Collect and accurately record patient demographic and insurance information during the intake process.Schedule patient appointments, procedures, and tests based on physician recommendations and patient preferences.Verify patient insurance coverage, ensuring that the necessary authorizations and approvals are in place for medical services.Gather and document the patient's medical history, allergies, current medications, and other relevant information for the healthcare provider's review. Assist with patient admissions to inpatient facilities and help coordinate the discharge process when patients are ready to leave the hospital. Serve as the primary point of contact for patients, answering their questions, addressing concerns, and providing information about their care. Sutherland - RemoteIntake Representative 02/2015 - 08/2017Customer Service-OrientedMultitasking & PrioritizingDe-escalation TechniquesData Entry and DatabaseSoftwareSkilled CollaboratorCritical ThinkingComputer & Software SkillsVerbal & Written CommunicationTime ManagementAppointment SchedulingMedical BillingInsurance VerifyingPatient IntakePayment PostingPayment CollectionPatient MonitoringMedical InsuranceInsurance Claim Forms ReviewSmall Claims PayoutsEligibility DeterminationTeamwork and CollaborationData EntryLive Chat MessagingEmail SupportFinancial TransactionsProcess ImprovementPPO KnowledgeAetnaClaims ProcessingClaims ExaminationBenefits VerificationProcess ImprovementPHONE NUMBER AVAILABLE EMAIL AVAILABLE Dallas, TX 75241