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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYVeteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure and shift career path. Ready to help team achieve company goals.ACCOMPLISHMENTSProvided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating. Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles. SKILLSEntrepreneurial LeadershipBusiness MarketingTeamwork and CollaborationManaging Reservations and LargePartiesDietary RestrictionsMaintain Food SafetyCompany Policy AdherenceCustomer ServiceEmergency proceduresReliability and punctualityWORK HISTORY09/2023 to 01/2024 Flight AttendantSkyWest Airlines San Francisco, CAEnhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude. Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests. Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation. Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.06/2016 to 07/2022 RestaurateurThai Mii Up Cuisine Rochester, NYSourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.Identified team weak points and implemented corrective actions to resolve concerns.Set employee schedules, delegated work, and monitored food quality and service performance.Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.Maintained effective supply levels by monitoring and reordering food stock and dry goods.01/2020 to 10/2020 RestaurateurThai Mii Up Express Del Lago Watertown, NYSourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.Identified team weak points and implemented corrective actions to resolve concerns.Set employee schedules, delegated work, and monitored food quality and service performance.Motivated staff to perform at peak efficiency and quality. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.Verified prepared food met standards for quality and quantity before serving to customers.Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.Coordinated with catering staff to deliver food services for special events and functions.10/2017 to 03/2020 RestaurateurThai Mii Up At Eagle Vale Rochester, NYPlanned and executed strategies to increase customer loyalty and retention. Developed and implemented comprehensive business plan to maximise restaurant success.Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.Oversaw successful marketing campaigns to increase restaurant exposure and awareness.03/2011 to 06/2016 Restaurant ManagerYummy Garden Hot Pot Rochester, NYPromoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.Reconciled cash and credit card transactions to maintain accurate records. Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.Coordinated with catering staff to deliver food services for special events and functions.EDUCATIONAssociate In Social Work : Social WorkMonroe Community College - Rochester, NYLANGUAGESLaotianNative or BilingualCERTIFICATIONSSkyWest Inflight Training - October 06, 2023Certified Flight Attendant, SkyWest Airline - October 06, 2023 |
