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SUMMARYCommunicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.SKILLSCredit and cash paymentsGuest amenitiesInformation ProtectionTransportation informationGuest RelationsSafety and security proceduresRoom assignmentsFront Office SupportTraining and mentoringHousekeepingProblem-solving skillsFront Desk ManagementReservationsOral and written communicationsCash HandlingTime ManagementMicrosoft OfficeWord ProcessingCorporate BrandingAdministrative SkillsPOS SystemsEXPERIENCEFront Desk Agent, Red Roof Inn Plus, August 2019-December 2023Tucson, AZResolved customer complaints promptly and courteously.Verified accuracy of room rates and other charges during check-in process.Stayed current on promotions, discounts, packages, and offers available at the hotel.Performed light housekeeping duties such as stocking supplies or cleaning surfaces.Provided information about hotel amenities, services, and local attractions.Assisted with check-in and check-out procedures for guests.Performed bookkeeping activities to balance accounts and conduct nightly audits.Advised housekeeping staff of rooms vacated and ready for cleaning.Prepared basic food service by setting up continental breakfast or coffee and tea supplies.Manager, Silverbell Inn Motel, August 2015-February 2018Tucson, AZEnsured compliance with all applicable laws, regulations, industry standards.Developed and implemented strategies to increase customer satisfaction and loyalty.Provided leadership during times of organizational change or crisis situations.Created monthly reports for senior management summarizing operational performance metrics.Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.Conducted regular meetings with staff to discuss progress and identify areas of improvement.Scheduled interviews for potential candidates and conducted reference checks prior to hire.Coached, mentored and trained team members in order to improve their job performance.Enforced customer service standards and resolved customer problems to uphold quality service.Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.Developed and implemented strategic plans to achieve company objectives.Oversaw marketing initiatives, increasing brand awareness and sales.Trained employees on additional job positions to maintain coverage of roles.Completed thorough opening, closing, and shift change functions to maintain operational standards each day.Oversaw daily operations, maintaining efficiency and quality standards.EDUCATION AND TRAININGCertificateMedical Secretarial, Pima Medical Institute, Tucson, AZ December 2006