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Click here or scroll down to respond to this candidateCandidate's Name
New Franklin, Ohio 44216 PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold Profile Professional SummaryDynamic leader with a proven track record at Chipotle Mexican Grill, enhancing customer satisfaction through expert resolution of complaints and innovative service solutions. Skilled in team leadership and inventory management, I excel in elevating service standards and fostering a positive work environment. My approach has significantly improved team efficiency and customer service ratings. SkillsPositive AttitudeTeam LeadershipMultitasking and OrganizationProblem-SolvingCustomer ServiceCritical ThinkingReliable and ResponsibleCustomer Service ManagementTime ManagementEmployee Training and DevelopmentConflict ResolutionGoal-OrientedTeam Collaboration and LeadershipTrustworthy and HonestQuality AssuranceWorkplace SafetyCrew LeadershipOutgoing and EnergeticEmployee SupervisionService SchedulingStaff MotivationNew Employee HiringPolicy and Procedure EnforcementStaff ManagementGoal SettingTechnical TroubleshootingInventory ManagementCost EstimatesQuality ControlCoaching and MentoringTechnical SupportStaff Training and DevelopmentWork HistoryService Manager, 05/2023 to CurrentChipotle Mexican Grill Akron, OHResolved customer complaints in professional and timely manner. Met with customers to discuss service needs and offer available solutions. Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.Hired, trained and supervised team of service staff members to meet business goals. Analyzed service reports to identify areas of improvement. Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship. Monitored inventory levels and placed orders to replenish stock. Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Implemented strategies to increase customer service satisfaction ratings. Assistant Manager, 06/2021 to 05/2023Green Family YMCA Green, OhSupervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience. Developed strong working relationships with staff, fostering a positive work environment. Improved customer satisfaction by addressing and resolving complaints promptly. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. EducationGED : 01/2021Quaker Digital Academy - New Franklin, OHCertificationsSersave Level 2CM - Certified Manager Certification |
