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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Lansing, MIProfessional SummarySeeking a challenging yet rewarding role where I can leverage my experience providing fast, accurate and empathetic support.Skills20+ years experience with window-based applications, internet navigation and email applicationsSolving problems/creating solutions that provide value to the customerCustomer service experience in both call-center and retail store settingsExceptional at listening to customer needsCNA Licensed est. 2014- present, PCT 2017- presentAble to perform duties with minimal supervisionWork HistoryPsychiatric Technician/Unit Assistant - McLaren Greater Lansing - 10/2020 to presentRespond to telephone inquiries, providing quality service to customers and associates inquiringListen attentively to callers needs to ensure a positive customer experienceStrive for quick complaint resolution to resolve problems on the first call to avoid escalation of issuesFiling, paper work,Maintained patient records/EPICPCT/Unit Assistant - Sparrow Hospital - 01/2017 to 09/2020Recommend solutions for customersEnsure customers were satisfied from initial greeting through completing orderIncoming and outgoing callsFiling, Paper workMaintained patient records/EPICCNA - Medilodge of Lansing - 09/2015 to 03/2017Assist patient with daily living needs, grooming, prepare meals, accompany to doctor visitsVitals, blood sugars, blood pressure medicationsChart, stock, inventoryIncoming and outgoing callsEducationDiploma - Holt High SchoolCNA Training/completion Career QuestLicenses, Certifications, AwardsCNA License State Certified |
