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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYUS Navy Veteran, with an Active Military Security Clearance, and aspiring IT Professional in pursuit of an entry-level career in the IT field where I can utilize my previous experience. Skills including, but not limited to: computer networking, analytical thinking, troubleshooting, customer service skills, and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees, and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives at appropriate times.TECHNICAL SKILLSHTML5 JavaScript Notepad++ Linux & VMware Routers & Switches PowerShell Operations Maintenance Basic Troubleshooting Customer Service/Support Installation, Service & Repair Wireless/Wired Networking Computer Diagnostics & Repair Exposure to Virtual PC Management and Leadership TCP/IP, DNS & DHCP Systems Active Directory Test Equipment Operation Wi-Fi Router Configuration Printer Setup/Troubleshooting Virus and malware mitigation Cleaning infested computers and implementation of data encryption Intrusion Prevention/Detection System Firewalls AzureEDUCATION & CERTIFICATIONSMyComputerCareer Certificate: Information Technology Security Administrator 2022Robert Morris University Bachelors Degree: Health Care Management 2003PROFESSIONAL EXPERIENCETeacher Assistant/Residential Treatment Specialist January 2018 November 2020Lawrence Hall Youth ServicesProvided classroom supports, including data collection and written reportsEngaged caregivers, parents, and family members by sharing strengths and challenges experienced by program participantsFacilitated positive communication and pro social interactions by engaging students in productive and meaningful conversationsProvided student support by using active and reflective listening skills and affirmations to demonstrate respect and empathyKnowledge of child and adolescent development and understanding of trauma exposure and traumatic stress signs and symptomsWorked with program participants, family members, employees, and vendors in a culturally diverse environment to support healing and recoveryAddressed classroom and individual behavioral issues by applying approved intervention strategies that support healing, recovery and resist re-traumatizationMedical Secretary June 2015 January 2018Lawrence Hall Youth ServicesServed as to protect the Healthcare community by adhering to HIPAA regulationsMaintained patient confidence and protection of operations by keeping information confidentialReformatted, restructured office documentation to accommodate industry standards of operationCollaborated with the Medical Department Team to plan, develop and implement client information effectivelyProvided historical reference by developing and utilizing filing, and retrieval system, maintaining patient recordsTranscribed dictation, prepared medical reports/summaries, patient histories, healthcare notes, correspondence, and projectsEnsured office equipment was operating by following operating instructions; troubleshooting breakdowns, maintaining supplies; performing preventive maintenance, calling for repairs, maintaining quality results by following and enforcing standardsCorporate Receptionist/Operator January 1999 May 2008StaffmarkGreeted customers and offered them assistance where possibleAcknowledged customer issues and resolved their problems quickly and efficientlyEvaluated the customers' needs and provided service options to meet their requirementsEffectively communicated with other employees and upper management to ensure complete care of customersAdministrative duties, including: completing and filing paperwork, directing a multi-line phone, and setting appointmentsUS Navy Navy Engineman 1989-1993Worked in support of training of USN Seal team students in Coronado California, Naval Amphibious BaseOperated and maintained small boats that made entries in and analyze machinery operating records and reportsRepaired or replaced valves, pumps, heat exchangers, compressors, steam turbines and hydraulic or pneumatic control devicesOperated and maintained desalinization plants (distilling plants) to make fresh water from sea water, and maintain refrigeration plants, air conditioning systems and galley equipmentAligned piping systems for oil, water, and air for controlling the operation of diesel engines used for ship propulsion and serviced systems and controlling operation of diesel generators used to produce electrical powerCleaned, adjusted, tested, and performed other preventive maintenance on a ship's auxiliary boilers, main engines, diesel generators and other auxiliary machinery including steering engines, elevators, winches, pumps, and associated valvesACHIEVEMENTS2008 Madison Nominee and Biltmore Who's Who Among2001 Dean's List (RMU) and Sigma Beta Delta1995 National Dean's List1994 Who's Who Among America's Junior College Students1993 Naval Achievement |
