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Title Front Desk Customer Service
Target Location US-CO-Denver
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Denver, COEMAIL AVAILABLEPHONE NUMBER AVAILABLEHello,My name is Yasminka. I am a very hard worker, and I can work great in teams or alone. I put pride into my work no matter where I am working at. I always get my work done in a timely manner and I am always willing to cover shifts if need be, you can always rely on me. Thank you kindly for your consideration. I look forward to hearing from you. Authorized to work in the US for any employerWork ExperienceNight AuditorHotel Teatro - Denver, COMay 2021 to February 2023Doing overnight reports and closing out the current day, starting the following day, uploading the systems for the following day and setting up the next shift for success. Check customers into the hotel. Provide customers with excellent service and professional hospitality skills. Always make sure that the customer is always right in the most professional and supportive way possible. Light cleaning duties around the front desk as well as the lobby and the Study area. Assist the Nickel restaurant with customer room orders and delivery orders to guest rooms.Night AuditorFairfield Inn & Suites - Denver, COMay 2019 to October 2022Complete overnight reports and set up the system for the following day. Setting up the following shift for success. Stocking the market and setting up breakfast for the guests and the breakfast attending. Check in guests and provide guests with excellent customer service. Light cleaning duties around the front desk and the lobby area. Assist housekeeping with laundry and clean rooms at rare occasions. Night AuditorComfort Suites - Greenwood Village, COMarch 2021 to November 2021Complete present-day reports for the computer systems. Set up the following day for success. Check in guests at the front desk. Provide excellent customer service skills to the customers and guests. Support housekeeping with light cleaning duties and laundry services. Set up breakfast for the breakfast attendant and guests.ServerYard House - Denver, COJuly 2018 to November 2019Provide customers with excellent customer service. Be a wonderful extension of the Darden and Yard House company. Work together with my co-workers as a teammate and assist wherever and whenever I can to assist my team members.Assistant General ManagerTMI Hospitality - Bismarck, NDFebruary 2016 to July 2017Check guests into the hotel. Cover all departments if short staffed. Train all departments such as front desk, breakfast, housekeeping, and Maintenace. Create employee schedules each week. Complete new employee onboarding when necessary. Complete Accounts Receivable and Accounts Payable reports, paperwork, and checks. Complete any and all reports for the day such as sending out invoices due to accounts that are overdue with payments. Complete employee and manager continuing education as appropriate. Deal with any guest requests or complaints. Reach out to any and all guests making sure that all guests have an excellent experience and leave happy as applicable. EducationAssociates in NursingPima Medical Institute-Aurora - Aurora, COJanuary 2019 to August 2021Skills Computer skills Customer service Customer support Cleaning Pool cleaning Property maintenance Phone etiquette Multi-line phone systems Assisted living Assistant manager experience Pet care Home care Lawn care Caregiving Night Audit Accounts Receivable Accounts Payable Cash Handling Guest Services Front Desk Personal Assistant Experience Employee Orientation Laundry Microsoft Outlook Pet Grooming Medication AdministrationCertifications and LicensesFirst Aid CertificationBLS Certification

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