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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEEDUCATIONChicago State University8/Street Address 6/1993 Social Work, SociologyCONTACTWilbert Wright Community CollegePHONE: 8/1995 6/1997PHONE NUMBER AVAILABLE Business AdministrationEMAIL AVAILABLEWORK EXPERIENCEDepartment of Human Service,Contractual Employee2/23 - 6/23Conduct interviews with customers applying/reapplying for public assistance benefits including Medicaid/Medicare healthcare insurance. Process customers request ensuring all benefits are accurate in amounts and issued timely. Ensure all customers receive exceptional customer service during interviews. Answering questions regarding all programs offered by the agency, as well as providing referrals to other services available from outside agencies as it relates to housing, rental and mortgage assistance.Depart Department of Human Service, Temporarily Assigned, Assistant PublicAdministrator3/1/2018 - 5/15/2018 & 3/1/2020 1/29/2021, 1/18/2022-12/31/22 Assistant Administrator of a state agency local office. My responsibilities included supervision of 16 managers, 130 casework and clerical staff. Determine priority assignments daily to ensure customers needs are met according to Medicaid healthcare & Supplemental nutritional assistance policies are followed. Adjust assignments due to staff shortages. Address multiple office and staff needs simultaneously. Ensure critical assignments are issued to staff which affect customers needs timely as our primary goal is to provide platinum customer service daily. Attend to customer and staff needs/ complaints and resolve the issue expeditiously. Administer discipline to staff found violating policy and procedures as well as, providing poor customer service. Perform annual evaluations of managers performance and determine if additional training is required. Complete daily reports of tasks to be completed via business objects & Excel spreadsheets and send results to the regional office.Department Of Human Services, Human Service Case Manager10/1/2014 2/28/2018Manage a team of 10 Caseworkers assigned to complete case actions regarding customers request for Medicaid healthcare benefits /services. Resolve customer issues regarding incorrect case actions or poor customer service administered by staff quickly. Issue discipline to staff found violating agency policies and providing anything less than platinum customer service. Assist staff with case problem solving issues, provide training / desk aids that will enable staff to address case actions accurately. Complete annual evaluations of staff performance and determine if a deficit exist. Provide necessary tools/training to assist staff in meeting goals next evaluation period.Department of Human Service Human Service Caseworker2/8809/2014Maintain a caseload of customers receiving benefits offered by DHS such as Medicaid healthcare and supplement nutritional benefits. Collect documents, explain eligibility and program criteria. Determine eligibility of benefits timely. Provide excellent customer service to individuals requesting benefits/services.SKILLSSkilled in the usage Microsoft Office programs (Word, Excel, PowerPoint).Excellent written and verbal communication skills.Excellent organization and prioritization skills. Strong knowledge of governance and administrative systems. Understands organizational & hierarchal designs. Strong problem analysis skills, use of judgment and ability to solve problems efficiently.Skilled in team building and management. |
