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Candidate's Name
Eligibility SpecialistDavenport, Florida, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCEApril 2021-December 2023Eligibility SpecialistTetra TechMiami, Florida, United States Scheduled appointments with applicants to gather information and explain benefits processes. Interviewed applicants and explained scope of different available benefits. Reviewed applications for different aid programs and determined which qualification criteria for individuals. Followed guidelines when reviewing applicant data to determine eligibility for economic assistance. January 2017-March 2021Customer Service TechnicianBLUE DOTNew York, New York, United StatesMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. January 1999-December 2019Real Estate AgentCentury 21 Real EstateTampa, Florida, United States Offered advice and assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered a constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. EDUCATION2021-2024Bachelor's degree in Healthcare AdministrationKeiser UniversityLakeland, Florida, United StatesBachelor's degree in Healthcare AdministrationKeiser University - Lakeland, FLMay 2021 to May 2024 Healthcare Administration-2008DiplomaLiberty High SchoolKissimmee, Florida, United StatesDiplomaLiberty High School - Kissimmee, FL2008SKILLSCustomer Support/Service Data Entry Typing Healthcare Real Estate Data Analysis Microsoft Access Database Document Management Microsoft Office Retail Sales Customer Relationship Management (CRM) Recruiting/Staffing/Hiring Project/Program Management Office Management Presentation/Verbal Skills Marketing Google Apps Microsoft Excel Microsoft PowerPoint Calendar Management Interviewing Skills Data Collection Track Customer Issues Resolve Customer Issues Customer Satisfaction Telephone Skills Real Estate Sales Special Needs Microsoft Outlook Microsoft Word Spanish Language Negotiation Skills Analysis Skills Leadership Microsoft Windows Operating System Computer Networks LANGUAGESSpanish - Fluent English - Fluent Portuguese - Fluent