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Candidate's Name
The Colony, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECertified Salesforce Administrator with comprehensive expertise in Salesforce technologies and administrative functions. Proficient in JavaScript, Apex, SOQL, SOSL, CSS, HTML, and Salesforce frameworks. Experienced in user management, security controls, data management, and process automation. Skilled in customizing Salesforce CRM to meet business needs, using administrative tools for workflow optimization, and Git and Github for version control. Demonstrates adeptness in Object-Oriented Programming, software development lifecycles, and in troubleshooting Salesforce issues, ensuring optimal system functionality and user satisfaction. Willing to relocate: AnywhereWork ExperienceSalesforcehttps://github.com/kayBCoding/KustomKreations.gitKustom Kreations: Developed a dynamic and secure Experience Cloud platform designed exclusively for internal users. The platform includes an intuitive Visualforce Page enhancing user interaction. Utilized custom Apex classes and code to optimize functionality and efficiency, underpinned by automated Flows, Process Builder, and Workflow Rules for seamless user experience. This project empowered users with a secure, interactive, and user-friendly interface for easy creation of new records. Responsibilities: Developed and maintained a Visualforce page with security measures. Collaborated with a team to design and implement an Experience Cloud site. Established users, roles, and a hierarchical management system. Constructed profiles and a cohesive team structure. Deployed and managed various automation tools within Salesforce. Employed Git for version control. Ensured Apex code quality by creating extensive test coverage. Created record types, validation rules, and implemented reports and dashboards. Enhanced data integrity and monitored organization activities. Environment:Apex, Apex Testing, HTML, CSS, JavaScript, Visualforce, Process Builder, Sales Cloud, Service Cloud, Workflow Rules, Validation Rules, UI Customization, Flow Builder, Security and Access, Data Modeling, Scrumban, Apex Triggers, Experience Cloud EducationM.A in Victim Service ManagementSam Houston State University - Huntsville, TXAugust 2016 to May 2019B.A. in Victim ServicesSam Houston State University - Huntsville, TXAugust 2012 to May 2016Skills Salesforce Sales Tableau Data analysis skills Data structures Data management Software development Analysis skills SDLC APIs REST Git JavaScript Debugging AWS GitHub Cloud development HTML5 CRM software CSS Web development UI XML Computer scienceLinkshttps://trailblazer.me/id/knyawerahttps://LINKEDIN LINK AVAILABLE Certifications and LicensesCertified Salesforce AdministratorSalesforce CertificationAssessmentsWork style: Reliability  CompletedJuly 2023Tendency to be reliable, dependable, and act with integrity at work Full results: CompletedTyping  ProficientJuly 2022Transcribing textFull results: ProficientWork motivation  CompletedJune 2021Level of motivation and discipline applied toward work Full results: CompletedTechnical support  ProficientMay 2022Performing software, hardware, and network operations Full results: ProficientVerbal communication  ProficientNovember 2023Speaking clearly, correctly, and conciselyFull results: ProficientMedical receptionist skills  ProficientMay 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientCustomer service  ProficientFebruary 2020Identifying and resolving common customer issuesFull results: ProficientAnalyzing data  ProficientOctober 2023Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: ProficientWork style: Conscientiousness  ProficientMay 2022Tendency to be well-organized, rule-abiding, and hard-working Full results: ProficientCall center customer service  ProficientJuly 2023Demonstrating customer service skills in a call center setting Full results: ProficientFood service: Customer situations  ProficientFebruary 2024Identifying and addressing customer needs in a food service setting Full results: ProficientAttention to detail  ProficientJune 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientSales skills  ProficientJuly 2023Influencing and negotiating with customersFull results: ProficientTechnical support: Customer situations  Proficient July 2023Responding to technical support situations with sensitivity Full results: ProficientWritten communication  ProficientNovember 2023Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientData entry: Attention to detail  ProficientDecember 2022Maintaining data integrity by detecting errorsFull results: ProficientCustomer focus & orientation  ProficientApril 2022Responding to customer situations with sensitivity Full results: ProficientSoftware developer skills  ProficientSeptember 2023Designed by engineering managers and real-world employers, this test gives you hard data points to evaluate technical competencyFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.