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Profile:Computer science graduate interested in expanding my knowledge of the computer world and contributing to the advancement of technology. Hard worker committed to maintaining high levels of customer satisfaction and meeting self-determined and job related goals.Projects:For my senior project I was a part of a group that created an Autonomous Psychology Identifier called (A.P.I), a response system AI that s able to identify and determine the user's emotion. The AI was created using Matblab and Microsoft access database.Created an e-commerce website for Major Pieces Boutique using GoDaddy and Shopify.Work Experience:04-2024- Field Tech AssociateCurrent NTT Data - Vanderbilt Hospital
Responsible for on-site and/or remote troubleshooting repair of desktops, laptops, notebooks, printers, and other hardware. Responsible for device image, configuration, and staging. Inventory management and adherence to device disposal processes. Installs, configures, and optimizes supported hardware configurations at customer sites01-2023- Service Desk Analyst
04-2024 HCTec
Provide technical support to customers and employees. Provide Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary Receive, manage and help to resolve online, chat and phone initiated technical issues and inquiries. Identify troubleshooting techniques/step and document all case information and updates as information becomes available via the client s ticketing system or designated company system Receive, prioritize, document and actively resolve end user help requests and Incidents08-2021- Dock Worker/Terminal Clerk03/2024 Estes Express Lines
Transport materials to loading dock for shipment and distribution. Crossed trained as terminal clerk Data entry Experienced forklift operator. Forklift tablet maintenance. Maintain conducive dock workspace and complete other assigned duties.05-2018- Sales Associate- Electronics
08-2021 Walmart Supercenter Nashville, TN Greeted customers and facilitated locating merchandise in store.
Consistently accessed the company's computer system for availability of merchandise in store and at other sites for consumers. Provided professional customer service through knowledge of products to satisfactorily respond to queries. Assisted customers with choosing electronic equipment and ancillary devices, mobile phones and accessories, televisions, game consoles, computers, and related products. Provided users with technical support for computers, mobile phones, and other electronic devices. Completed tasks and projects designated by managers in the electronics department as well as other departments throughout the store.05-2014- T-Shirt Graphic Designer
05-2018 B & B Screen Printing Memphis, TN Developed graphics and layouts for product illustrations, company logos, and Internet websites. Conferred with and provided consultations for clients to discuss and determine design for shirts and/or logos. Drew and printed charts, graphs, illustrations, and other artwork using appropriate computer graphics software.12-2017 Packer01-2018 XPO Logistics Memphis, TN Examined boxes to ensure proper content for shipping. Verified labeling and products, i.e. phones, matched before packaged for shipping. Packed phones and other products per shipping specifications.
Performed other duties as required.08-2016- Cook
05-2017 Wingstop Nashville, TN Executed food preparation tasks. Responsible for some cooking of food orders. Performed server duties when necessary, including serving food and drinks.
Assisted with clearing tables and maintaining the neatness of the dining area.Education12-2020 Bachelor of Science: Computer Science Tennessee State University Nashville, TNDean's List HonoreeSenior Project: Developed an emotion detection response system that was able to determine a person's emotions from four predetermined emotions.05-2015 High School Diploma Whitehaven High School Memphis, TN |
