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Click here or scroll down to respond to this candidateCandidate's Name
Vale, NC Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
A highly accomplished, talented and professional with three years of diverse experience in the
hospital and four years in nursing home working as a Customer Service Representative. Looking for
an opportunity to secure the position of Manager to utilize my skills and proficiency in a renowned
organization. I have recently received a Bachelor Degree in Management and background in office
work. Highly motivated and fast learner with years of experience in Customer Service Representative
and Office work.
Work Experience
Cna2
Caldwell Memorial Hospital
Present
directed by medical or nursing staff
Blue Ridge Hospital - Morganton, NC
March 2016 to March 2019
Morganton, NC
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Turn or reposition bedridden patients.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed,
bathing, dressing, using the toilet, standing, walking, or exercising.
Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives
appropriate diet.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical
or nursing staff.
Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or
appropriate activities.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to
nurses.
Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas,
massages, or douches, as directed by a physician or nurse.
Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery
to authorized personnel.
Use computers for various applications, such as database management or word processing.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or
maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when
equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according
to their needs.
Maintain scheduling and event calendars.
Make copies of correspondence or other printed material.
Operate electronic mail systems and coordinate the flow of information, internally or with other
organizations.
Locate and attach appropriate files to incoming correspondence requiring replies.
CNA, Brain Center Nursing Home - Gastonia, NC
Provide physical support to assist patients to perform daily living activities, such as getting out of bed,
bathing, dressing, using the toilet, standing, walking, or exercising.
Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or
appropriate activities.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to
nurses.
CNA, Brain Center Nursing Home - Hickory, NC
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet,
or other software applications to prepare reports, invoices, financial statements, letters, case histories,
or medical records.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Observe or examine patients to detect symptoms that may require medical attention, such as bruises,
open wounds, or blood in urine.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed,
bathing, dressing, using the toilet, standing, walking, or exercising.
Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
CNA/Spa Tech, Lutheran Nursing Home - Hickory, NC
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed,
bathing, dressing, using the toilet, standing, walking, or exercising.
Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or
appropriate activities.
Observe or examine patients to detect symptoms that may require medical attention, such as bruises,
open wounds, or blood in urine.
Undress, wash, and dress patients who are unable to do so for themselves.
Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or
stretchers.
Quality Control /Trainer/ Inventory/Order Supplies
Paul Levitt, Inc - Lincolnton, NC
August 2002 to November 2006
Collect and analyze production samples to evaluate quality.
Analyze quality control test results and provide feedback and interpretation to production management
or staff.
Monitor performance of quality control systems to ensure effectiveness and efficiency.
Instruct staff in quality control and analytical procedures.
Produce reports regarding nonconformance of products or processes, daily production quality, root cause
analyses, or quality trends..
Direct and coordinate the activities of employees engaged in the production or processing of goods, such
as inspectors, machine setters, and fabricators.
Confer with other supervisors to coordinate operations and activities within or between departments.
Conduct employee training in equipment operations or work and safety procedures, or assign employee
training to experienced workers.
Count finished products to determine if product orders are complete.
Separate products according to weight, grade, size, and composition of materials used to produce them.
Quality Control / Trainer/Inventory/Order Supplies
Ellis Hosiery - Hickory, NC
January 1999 to June 2002
Direct or coordinate production, processing, distribution, or marketing activities of industrial
organizations.
Review processing schedules or production orders to make decisions concerning inventory requirements,
staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time
constraints.
Review operations and confer with technical or administrative staff to resolve production or processing
problems.
Hire, train, evaluate, or discharge staff or resolve personnel grievances.
Set and monitor product standards, examining samples of raw products or directing testing during
processing, to ensure finished products are of prescribed quality.
Prepare and maintain production reports or personnel records.
Helping Hands Clinic - Lincolnton, NC
Worked as an office assistant on a volunteer basis.
Prioritized patients' daily care according to acuity.
Scheduled patients for procedures.
Set-up and maintained patient rooms.
Utilized PC to enter and retrieve patient data.
Answered multi-line phone system.
Operated various office equipment in order to fax, copy, etc.
Greeted patients.
Coordinate communication between patients, family members, medical staff, administrative staff, or
regulatory agencies.
Maintain knowledge of community services and resources available to patients.
Refer patients to appropriate health care services or resources.
Education
Insurance license in Health and sick and life insurance license
Nc
February 2019 to February 2027
Bachelor Degree in Healthcare Management
Colorado Technical University
December 2018
Skills
Billing (Less than 1 year)
Claims (Less than 1 year)
Claims Processing (Less than 1 year)
documentation (6 years)
scheduling (3 years)
Med Surg
Emergency Room
EMR
Medical Records
Receptionist
Epic
Excel
ICD-9
Quality Systems
CPT Coding
Medical Billing
Management
Medical office experience
HIPAA
Medical coding
Medical coding
Customer service
Smartsheet
Documentation review
Typing
Windows
Microsoft Office
Certifications and Licenses
Property & Casualty License
BLS Certification
ACLS Certification
Assessments
Management & Leadership Skills: Planning & Execution Highly Proficient
May 2019
Planning and managing resources to accomplish organizational goals.
Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence Proficient
May 2019
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or
emotional appeal.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Skills
Familiar with medical terminology Possess excellent oral and written
and clinical procedures communication skills
Ability to develop programs and Possess good analytical and
negotiate vendors organizational skills
Familiar with basic operating systems Possess good management and
like Microsoft Excel, Word, leadership skills
PowerPoint, Excel and the Internet
ICD-9 Coding Appointment Scheduling
Insurance Coding OSHA Guidelines
Insurance Billing Claims Processing
Chart Documentation Taking Effective Phone Messages
Medical Transcription Customer and Personal Service
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