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Title Support Specialist Quality Assurance
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Have over 30 years experience as a MVS System Programmer, Computer Operator, Production Support Batch Monitor.Pomeroy Technologies, LLCTitle: Tech Support Specialist11-2023 - 2024Monitoring the production batch cycle on the MVS Z/OS Mainframe,manipulating CICS REGIONS, restarting jobs in abending steps with override of dsns, resolving abends, scheduling and monitoring Mainframe batch production jobstreams and restoring lost data from backup using FDR pgms. Responsible for Data Center Operations, Environmental Monitoring  Monitored the software that monitor Airs Conditioners, PDUS, Generators. Additionally monitor servers and report any downtime and problems. Experienced in Quality Assurance, basic UNIX operations, Mainframe Storage Management. Extremely strong with recovery related products and techniques in an international, time sensitive and fast pace environment. Additionally have worked in operations as a lead operator and shift supervisor in Operations.Software: Can schedule in CA7, OPCA Job Trac, Control-M, additionally can code all IBM UTILITIES & SYNSORT pgms, extremely proficient in JCL, proficient in the following: TSO, IPL SYSTEMS, HMC,FTP,CA7,CA11,CA1,DB2,PROCS, AUTOSYS, JES2,TSO/ISPF FAVER, CONTROL-D, CONTROL-M, TLMS, SAR, DFDSS, WINDOWS, CICS(cics commands), ENDEVOR, CA- SCHEDULER, INFOMON, PEREGRINE, REMEDY, JMR, SMR, FTP, FDR, DSF, HSM REPORTER, ASSEMBLER,VTAM, OMEGOMON, MS-WORD.Dassault Falcon JetLittle Ferry, N.J.2015  10/2022Title: Tech Support Analyst / Computer OperatorProfessional ExperienceMonitoring the production batch cycle on the MVS Z/OS Mainframe,manipulating CICS REGIONS, restarting jobs in abending steps with override of dsns, resolving abends, scheduling and monitoring Mainframe batch production jobstreams and restoring lost data from backup using FDR pgms. Responsible for Data Center Operations, Environmental Monitoring  Monitored the software that monitor Airs Conditioners, PDUS, Generators. Additionally monitor servers and report any downtime and problems. Experienced in Quality Assurance, basic UNIX operations, Mainframe Storage Management. Extremely strong with recovery related products and techniques in an international, time sensitive and fast pace environment. Additionally have worked in operations as a lead operator and shift supervisor in Operations.Software: Can schedule in CA7, Job Trac, Control-M, additionally can code all IBM UTILITIES & SYNSORT pgms, extremely proficient in JCL, proficient in the following: TSO, IPL SYSTEMS, HMC,FTP,CA7,CA11,CA1,DB2,PROCS, AUTOSYS, JES2,TSO/ISPF FAVER, CONTROL-D, CONTROL-M, TLMS, SAR, DFDSS, WINDOWS, CICS(cics commands), ENDEVOR, CA- SCHEDULER, INFOMON, PEREGRINE, REMEDY, JMR, SMR, FTP, FDR, DSF, HSM REPORTER, ASSEMBLER,VTAM, OMEGOMON, MS-WORD.New York University, NYC, NY. 2008-2015Production Support Analyst / Computer OperatorResponsible for Data Center Environments heating and cooling condition.Monitored Production Batch job streams on mainframe utilizing, MVS,ZOS,JES2,TSO,SDF, for 2 lpars. Providing level 1 and level 2 support for all abends and condition codesDaily usage of - CA-7, CA-Job Trac for job submission and /or to restart jobs to correct abends and bad condition codes. Updated execution JCL and PROCS.Responsible for stability of production environments ensuring all applications and interfaces has maximum availability on the Mainframes.Track incidents and provide regular updates to users on request status and progress.AIG, Livingston, New Jersey (1983-2006) 2003-2006Production Support AnalystMonitored Production Batch job streams on mainframe utilizing, MVS,ZOS, JES2,TSO,SDF, for 10-12 lpars and 6 AS400's lpars, also 1 Autosys productions environment utilizing UNIX/ Solaris.Providing level 1 and level 2 support for all abends and condition codesDaily usage of - AUTOSYS, CA-7, CNTL M, SCHEDULER and CA-11, CA1 for job submission and /or to restart jobs to correct abends and bad condition codes.Updated execution JCL and PROCS and CHANGEMAN request.Follow escalation procedures during outages and ensure root-cause analysis.AIG, Livingston New Jersey 1998  2003MVS SYSTEM PROGRAMMERPerform maintenance on user catalogs.Prepare new Dasd Volumes for use orchestrated several data center migrations that involved setting up complete installation of catalogs, dasd volumes, SMS rules and HSM rules.Create new CYBORG process for automated backup of all dasd volumes for new clients.Recover lost data on a request basis from all clients utilizing FDR & HSM with in house products.Perform maintenance HSM and its volumes.AIG, Livingston New Jersey 1983 - 1998APPLICATION SUPPORT SPECIALISTUpdated execution JCL and PROCSPerform DASD management functions using DFDSS, SMS, VSAMASSIST, FAVER and FDR to copy and restore files.Reorg, delete, define, restore any kind of dataset (Vsam, Sequential, Partioned).Test newly installed applications running of ca7 to insure reliability.Manage/coordinate recurring issues and ensure long-term resolution.Help application programmers in scheduling of applications on CA7Installing whole applications systems by checking procs, compiling programs, building gdg bases, defining alias, building & attaching catalogs.Hardware: IBM 4341, 4381, 3081, 3084, 3090, ES900, AS400. Disk drives 3330-3 & 3330-9.Education/TrainingSuccessfully completed assembler programming class at Chubb Institute.William Paterson College, (Computer Science, Liberal Arts).Bergen County College, Liberal Arts.Mercer County College, Liberal Arts (Dean List).Attended several (in house / and offsite ) training classes for Storage Management products such as HSM & SMS.Several electronic/radio courses in U.S. Army

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