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Click here or scroll down to respond to this candidateCandidate's Name
Street Address San Juan Cir EMAIL AVAILABLELincoln, NEBRASKA-Street Address PHONE NUMBER AVAILABLEReach the highest echelons in an organization with hard work, dedication, and constant endeavor to perform better and give results.With 13 years of extensive IT experience, I have held leadership positions in both the Retail and Banking sectors, overseeing critical projects and ensuring seamless service delivery. My journey has integrated technical expertise with leadership, encompassing Tier 2, Tier 3, and Tier 4 technical support for customers and stakeholders, as well as leading teams through complex challenges and initiatives. I have extensive experience in managing multi-million-dollar banking customers and executing Application-Led Migration & Support programs across Hybrid and Cloud-based platforms within the financial services sector.In addition to resolving intricate software and application issues, I have led project management efforts, orchestrating teams to exceed expectations. My leadership roles emphasize collaboration, guiding teams towards shared goals, and fostering a culture of continuous improvement. Key attributes include a strong customer focus, a sense of ownership, and a commitment to driving collaborative solutions. I have a demonstrated ability to quickly grasp and adapt to new technologies.Moving forward, I am eager to leverage my dual strengths in technical proficiency and leadership to deliver exceptional technical support to enterprise organizations. My objective is to ensure smooth system operations while cultivating a cohesive and high-performing team environment.ExpertiseLinux AdministrationVulnerability Threat ManagementIssue debugging skillsIncident ManagementChange ManagementApplication/Production SupportStakeholder managementProject ManagementRisk AnalysisPursuing PMP CertificationOperation ManagementAgile/Waterfall methodologyInternal AuditLeadership SkillsTeam managementAnalytical SkillsSDLCPMOProblem ManagementOKRKPICMDB/Asset ManagementProfessional ExperienceMphasis US Corp March22 Till DateClient Charles SchwabTechnology Redhat and OracleTeam Size 18 MembersRole Team Lead for Linux and DB towerResponsibilities:Responsible for maintaining the entire Linux infrastructure for Charles SchwabManage end to end delivery, collaborating on and delivering strategy and transformation projects - including leading small teams and workstreams, identifying roadblocks, and integrating feedback from clients and team members.Work closely with Vulnerability Threat Management team to test, modify and certify newly created patching baselines. Remediated over 15k+ Linux boxes.Provided Server Configurations, Software Installs, Software Configs, System Upgrades, Security, Monitoring for over 20K+ Linux and DB Oracle boxesProvided OS support for all Business critical and non-critical applications/servers like OS patch installation of Oracle, Mellanox systems, Veritas clusters and commercial off the shelf software. Responsible for handling 20,000 Linux boxes.Led multiple high-impact programs, ensuring successful outcomes through proactive management and coordination with cross-functional teams.Monitoring with AWS Cloudwatch and custom AWS cloudwatch metrics.Customization of network and implementation of network security with security group.Building high availability infrastructure with load balancing and autoscaling.Creating distributed application with backend mysql database.Acted as a steward for driving consistency and standardization in managing and delivering programs.Partnered with Engineering teams to identify and manage risks/issues and develop mitigation plans.Coordinated planning and delivery efforts across various technology, vendor, and infrastructure teams, leading release planning activities resulting in the creation of project roadmaps.Managed and led technical engineers to ensure proper allocation, planning, and execution of work for multiple projects.Managing all risks associated with their business objectives and activities to ensure strict adherenceMaintained regular, active communication with stakeholders, including international regions, regarding release plans and deliveries.Developed measurable KPIs for projects, ensuring alignment with overall KPIs for the technology space.LVM Administration on Linux servers and resizing & extend & reduce the logical and volume group in LVM.Work on various automations like creating dashboard using Splunk for quick validation of pre/post patching issues, and other server related issues.Work on various OS related critical application servers other trading app servers, which are considered as extreme critical for client environment.Work on automating various tasks in Linux environment like automating Veritas cluster failover/failback through custom scripts/fixlets.Perform vRops analysis for vCPU and Memory increase/decrease. Participate in vulnerability or threat assessment and develops patch requirements, troubleshooting system failures.Provide analysis/diagnosis to issues raised by application owners. Perform regular review of critical systems and recommending suggestions for improvement. Work on Remedy for scheduling the changes and participating in CAB.Work with application owners for new patching cycle and create patching schedule. Review/update OS patching schedules and publishing them in Patch Maintenance Manager Tool.Download server patches and create patching baselines in BigFix.Knowledge management and Requirement gathering/analysis.Reducing Production incidents by performing RCA and identifying the solution.Debugging issues and trace back to root cause.Work with engineering team to create custom scripts/fixlets to fix some of the serious vulnerabilities.Design and implementation of ideas to enhance the monitoring of apps.Identify and automate any repetitive tasks performed on daily basis. Work with stake holders to analyze the business requirement and propose feasible solutions.Managed scope by establishing agreed-upon deliverables, roles, and responsibilities, ensuring adherence to contracts, SOWs, and Vendor guidelines.Created, updated, and maintained project artifacts, schedules, and integrated plans, including specific deliverables, timelines, tasks, dependencies, and resource assignments.Setup and managed processes, systems, tools, and organizational resources to initiate, plan, control, execute, and close projects associated with the assigned area.Coordinated in various internal and external auditsProactively identified gaps in internal plans and external expectations, effectively managing customer expectations regarding risks and issues mitigation.Take ownership of support escalations, ensure customer resolution, eliminate roadblocks for your team, and empower accountability for team performance and customer SLAsPartner with Operations and Leadership teams to enhance efficiency, drive OKRS, and enhance the overall support experience.Guide team members with clear performance and development structure and continuous feedback. Ensure your team possesses the technical skills to deliver an outstanding customer experience. Support team growth by ensuring the right skills are in place and investing in their professional development.Developed communication plans to disseminate project status, information, and expectations to internal and external customer resources and stakeholders.Created and maintained agreed-upon reporting mechanisms that showed the overall health of the project(s) and clearly outlined critical risks, issues, action items, and decisions.Prepare teams status/delivery reports, project report, fortnightly decks for customer & Weekly Status Reports, Operations Maturity tasks.Key Resource in leading the strategy and implementation of various tools, process across flawless service delivery and operations. Driven various Service Improvement projects and CSI themes resulting in huge amount of saving both for Cognizant and client. Also driven multiple Lean Six Sigma Green Belt project for removing redundant service requests, performing floor audit and ensuring delivery accuracy. Enabled application dependency analysis for critical issues in complex app architectures by bringing baseball scorecards and performing automation of services with help of various dashboard tools.Tools & TechnologyRHEL 6/7/8 and 9Ansible (Red Hat)SNOWSuSEAIXBigFixKubernetesAWSGithubBitbucketCI/CDJenkinsDockerPuppetJIRARemedyShell ScriptingPuttyHPSMConfluenceServiceNowMainframeCertificationsRedHat Certified System Administrator (RHCSA)RedHat Certified System Engineer (RHCE)AWS Certified Solution Architect -AssociateAWS Certified Sysops AdministratorCertified Kubernetes Admin (CKA)ITIL CertifiedAzure Solution ArchitectAzure AdminPMP (pursuing)BFS L0Six Sigma Yellow belt BainbenchGreen Belt Six Sigma Project, Training and Exam CompletionPMP Training completed SimplilearnCognizant Technologies Solutions (Infra Technology Specialist) Aug 11 March22Project #1Client TDA AmeritradeTechnology RedhatTeam Size 13 MembersRole Team LeadPeriod Oct 2018 -Mar 2022Responsibilities:Successfully managed complex development projects to deliver technical solutions within budget and timelines.Developed effective, matrixed relationships across business and technology stakeholders, collaborating and communicating across multiple geographies.Provided strong technical acumen in End User Services, including End User Computing, Mobility, End User Support, and Infrastructure.Utilized project management process, software tools, templates, and management techniques to streamline project execution.Demonstrated leadership skills with a self-motivated, Can do attitude, working independently in a fast-paced, changing environment.Maintained high professional confidence with effective presence, strong written and verbal communication skills, and strong negotiation skills.As a Linux patching lead providing OS support for all Business critical and non-critical applications/servers like OS patch installation of Oracle, Mellanox systems, Veritas clusters and commercial off the shelf software.Work on various automations like creating dashboard using Splunk for quick validation of pre/post patching issues, and other server related issues.Work on various OS related critical application servers like IBM MQ, BOS, TOS, EMS, and other trading app servers, which are considered as extreme critical for client environment.Work on automating various tasks in Linux environment like automating Veritas cluster failover/failback through custom scripts/fixlets.Work with engineering team to create custom scripts/fixlets to fix some of the serious vulnerabilities.Responsible for Building and maintaining Linux infrastructure for the project.LVM Administration on Linux servers and resizing & extend & reduce the logical volume and volume group in LVM.Perform vRops analysis for vCPU and Memory increase/decrease. Participate in vulnerability or threat assessment and develops patch requirements, troubleshooting system failures.Provide analysis/diagnosis to issues raised by application owners. Perform regular review of critical systems and recommending suggestions for improvement. Work on Remedy for scheduling the changes and participating in CAB.Work with application owners for new patching cycle and create patching schedule. Review/update OS patching schedules and publishing them in Patch Maintenance Manager Tool.Download server patches and create patching baselines in BigFix. Work closely with Vulnerability Threat Management team to test, modify and certify newly created patching baselines.Knowledge management and Requirement gathering/analysis.Reducing Production incidents by performing RCA and identifying the solution.Debugging issues and trace back to root cause.Design and implementation of ideas to enhance the monitoring of apps.Identify and automate any repetitive tasks performed on daily basis. Work with stake holders to analyze the business requirement and propose feasible solutions.Prepare teams status/delivery reports, project report, fortnightly decks for customer & Weekly Status Reports, Operations Maturity tasks.Project #2Client Levi Strauss & Co.Technology Redhat, SuSE, AIX & HPUXTeam Size 11 MembersRole Team LeadPeriod Nov 2016 Oct 2018Responsibilities:Server administrationPatch managementSupport infrastructure projectsIncident troubleshooting and resolutionBuild and maintain Linux infrastructureUser management of Linux boxes -Troubleshooting user account related issuesPerform system upgrade as per policy.Monitoring system alerts and incidentsLog analysis and management for Linux OSDecommissioning of serversLife Cycle management of serversInstall software to support application environmentVendor and OEM co-ordination to break-fix/Proactive fixSupport other teams in relation to Linux tower24x7 support for the UNIX servers and Handle Production/DEV servers of Linux as well as Unix platform.Patching of serversDevice and File system administrationMounting and Unmount of File systems.File System extension as per requirementUser managementLVM Administration on Linux servers.Resizing & extend & reduce the logical volume and volume group in LVMPerform vRops analysis for vCPU and Memory increase/decreaseImplement changes, perform security related tasks, identify and recommend improvements to existing processes and procedures.Perform daily system monitoring verifying the integrity and availability of all hardware, server resources, system and key processes, reviewing system and application logsAbility to work well with customers and in a cross-team environment and to mentor within teamsResponsible for handling escalated incidents and High Availability environment incident ManagementExperience in production support, troubleshooting, job scheduling & monitoring, and Remote server administration at production environment in business-critical servers across LinuxExperience in writing shell ScriptingPerformance Monitoring & Tuning and ensure high availability of infrastructureResponsible for updating KEDB in Service-Now (SNOW)Responsible for creating various reports and decks (MSR/WSR/QBR) for clientProject #3Client Bank of New York MellonTechnology Mainframe & UNIXTeam Size 32 Members in 2 different locations (Chennai, Kolkata)Role Team LeaderPeriod Jan 2016 Sep 2016Responsibilities:Driving the different business enabler initiatives with a task force to realize the benefit of Cognizant as a client partner in solving Bank technological issues.Responsible for the services provided by the team on production support, analysis design and development of the new requirements in the project.Responsible for project activities in terms of business value addition, customer benefit, automation drive etc.Responsible for review of deliverables of the offshore team to ensure the Quality and Timeliness of Offshore deliverables.Project #4Client Bank of New York MellonTechnology Mainframe & UNIXTeam Size 12 MembersRole Team LeaderPeriod Nov 2013 Dec 2015Responsibilities:Monitoring test and production DatabasesMonitoring of events and jobs through OWL (inbuilt tool)Monitoring of execution of different events through KEAPerforming ShipmentsMonitoring File Arrival check event along with time divisionError notification for running queue stuck scenario to SBOCC Shift SupervisorScheduling events of test and production database through KEAQcing and Queuing of eventsAdhoc ELM request handlingLoading the queue for futuristic dates.Preparing Star Report which includes checking various futuristic datesQcing MELs, ELMs and OWL.Rolling of Test MEL into productionUnderstanding and delivery of day-to-day project activities such as:oProvide proper analysis/diagnosis to issues raised by customer.oWork on various automations.oAs a technical lead, guide colleagues from a delivery standpoint, through imparting knowledge in business, application, and technology.oFacilitate, team meetings, onsite-offshore status call.oPrepare teams status/delivery reports.oWork on various task of Operation Maturity.oPlayed an active role in various audits like DAG, OMI etc.Project #4Client Bank of New York MellonProject Type Systems Management SupportTechnology MainframeTeam Size 8 MembersRole Team MemberPeriod Aug 2011 Nov 2013Responsibilities:Abend resolution and duplicate transmission analysis for Telecash application and reprocess the same in mainframe.Account opening and Welcome Kit configuration, SPUFI request analysis and processing in mainframe.Point of contact for team in onsite and other dependent in offshore.Preparing the daily Dash Board used for Auditing purpose.Weekend validation of OMX servers through UNIX box.Incident, Change and Problem Management are the main working areas.ITIL, Six Sigma processes are used for base lining different applications reporting purposeCommunicating updates regarding the project among the team members.First response to system alerts and fix mainframe job abends and issues and execute adhoc work requests in the scope of workOnline form execution for production moves, running production jobs outside schedule for issue resolution and executing DB2 queries through SPUFI in order to update tables as per customer requirementInvolved into creating different reports like Weekly Status report, PPM reports, CRQ, Start of Day etc. reports which are shared with Customer and Cognizant higher Management on regular basis.Generating adhoc reports from mainframe based on the data in DB2 tables.Verifying and correcting the data in production datasets in case of any abnormal/incorrect data and then providing the resolution as per the requirementSend notification e-mails to the management and stakeholders in case of Major Incidents by ensuring effective and rapid response to it.Participated in a SIP program to improve the escalation accuracy metric which is a standard SLA parameter defined by client.Visa Status: Approved GC.AcademicsB.E. - Computer Engineering Institute of Engineering and Management (IEM), WBUT May 2010 76% DistinctionHigher Secondary St Pauls Mission School, ISC Jun 2006 62% First ClassSecondary WWA Cossipore English, ICSE Jun 2004 74% First ClassExtra-curricular activities and InterestsPaintingWorking outCommunity InitiativesFamily TimeReading BooksPersonal ProfileDate of Birth 5th February 1989Religion HinduLanguages Known English, Hindi and BengaliNationality IndianReferences available on requestCandidate's Name |
