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Title Customer Service Counselor Assistant
Target Location US-OH-Cleveland
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Candidate's Name
Street Address  Elberfa AvenueCleveland, Ohio Street Address
(Street Address \ 2r9-831rEDUCATION:Cuyahoga Community Col lege4400 Richmond RoadHighland Hills Ohio 44128December 2017 - Medical Bitling & Coding Certificate June 6,2019 CDCA chemical Dependency Counselor Assistant preliminary April 8, z02lchemical Dependency Counselor Assistant PROFESSIONAL PROFILE* Conflict Resolution* Problem Solvingr Effective Communication+ Skilled Food Service Preparation* Behavior Management* Customer Complaints+ Team Building* Leadership* Americans with Disabilities Act (ADA) Proficient * customer Service SUMMARY OF PROFESSIONAL EXPERTISE:I am a highly skilled professional, driven by a strong work ethic with the desire to meet or exceed company goals, expectations, and objectives. I have the interpersonal and strong work ethics to build professional relationships. I am a team player who enjoys setting the pace, as well as leading by strong example for the company; along with a strong, persistent, self-starter attitude. I am dedicated in managing tasks from beginning to end. I am trustworthy in dealing with youth and senior company executives. As an empathic and etTective communicator, I am able to understand circumstances for which I am confronted within the workplace. In identif ing and implementing cost-effective measures I am able to maximize operational and financial cost by 85%.CAREER SUMMARY:FedEx Package Handler October 12.2021 - Currento Sorting packaging and routing them correctll.o Loading packages into the FedEx vehicles.o Ensuring to handle packages safely at all times. e Scanning packages to make sure they are tracked conectly. o o Working Additional with responsibilities management include to resolve sorting an-v packages safefy-related for delivery, issues operating heavy machinery, such as forklifts. trucks, and hydraulic conveyor belts, and. on rare occasions, picking up and delivering packagesNew Directions Treatment Specialist March 07,2019- Jluly 23,2421. Capitalize on opportunities to support programmatic needs across the organization o Participate in supervision and team meetings, work groups, task forces, or other general efforts that add value to the success of the organization and programming o Provide crisis intervention/support as needed and assist in promoting to functionality of the house by stocking, cleaning, and completing inventory as needed o Provide accurate, concise, and concurrent documentation according to program procedures and policies. Including, but not limited to staff logs and residential Individualized Serv'ice Plans. o Provide consultation and collaboration with community partners and residents treatment teams o Develop rapport with residents to promote a welcoming and trusting residential environment o Promote New Directions services and engage in outreach activities for development and growth o Engage with clients and collaterals with the ability to develop professional relationships with peers and community partnerso Produce timely, consistent, and accurate documentation of client services r Deliver effective and professional verbal and written communication while presenting skills for all levels of the organizationr Maintain compliance with HIPAA & Confidentiality policy and privacy law o Compliant with the applicable Code of Ethics and standards set by the County and State Plum Tree Realtv Property Manager March 01. 2018-June 01. 2019 o Account manager for multiple properties as well as obtaining monthly payments, deposits, and maintaining costs for any maintenanceo Access the accounts for withdrawals of moniesr Format accounts online with utilitv companies for monthly online payments o Professional rapport with clients prior to obtaining any rental or sales property and duration of their residencer Obtain service and communicate with contractors for service and maintenance when needed on propertiesr Determine the nature of calls and either responding appropriately or directing to appropriate resource r Capitalize on opportunities to support progmmmatic needs across the organization o Participate in supervision and team meetings, work groups, task forces, or other general efforts that add value to the success of the organization and programming o Provide crisis intervention/support as needed and assist in promoting to functionality of the house by stocking, cleaning, and completing inventory as needed. Windsor Laurelwood Hospital Patient Coordinator (PRN) February 01,2016-March 01,2017 o Enter and validate medical billing for Medicaid. Medicare, and other private insurances o Registration and admission of patie4ts and completing charge slips for physicians. Complete census count spreadsheet and research claims for adjudication and payment o Update patient demographic, insurance, and financial information o Ensure compliance for Medicare/Lledicaid coverage for accuracy of payment o Adhere to HIPAA regulations of patient verification o Perform multiple administrative dutieso Reviewing and examining documents veriffing the accuracl" and completeness of data and determining necessar) processing actionso Procedural and diagnosis codingo Handle patient information in accordance r.vith the Privacy Act r Maintain and review patients'medical record according to set procedures o Provided assistance, support. and coverage as assigned during high volume r,l'orkload or shortage of personnelo Communicate within a diverse population of internal and external customers at all levels to achieve desired resultsPrivate Dutv Home Care Taft's Resident Januar.v 01' 2011-May 0l'2017 o Assist with daily living needs including, grooming, dressing, eating, and bathroom needs. o Administers medication, attends to basic housekeeping duties. and food preparation. o Keeps the patient company, monitors for changes in patient's physical, emotional, or mental condition o Communicates any changes or status of the patient to family members o Transport patient to various areas olthe home and provides transportation to any outside appointments and/or eventso Work on exercises assigned by physical therapist Windsor Laurelwood Hospital Mental Health Technician May 01,2007-March04,,20l7 o Assist medical staff with mental disorder patients and completing delegated duties from nurses o Maintain close contact while monitoring patients. complete vital signs, and report abnormalities o Continuous observation and intervention of patients o Lead patients in therapeutic and recreational activities o Consult with doctors and other mental health professionals, such as social workers and therapists o Helps with daily living, eating, dressing, and bathing r Protect the privacy of patients in accordance with the Health Insurance Portabiliqv and Accountabilitl' Act (HIPAA) with thorough verificationo Oral communication of all patients and their families in a diverse environment and of all socioeconomic backgrounds. Communicating with a diverse population of internal and external customers at all levels to achieve desired resultsKids R First Davcare Center Davcare Provider May 01,2005 - Sept. 01,2007 o Worked with developmental, emotional, and behavioral children with special needs o Coordinated and facilitated all activitieso Assisted in the implementation of educational curriculum, which consisted of homework and tutoring o Thorough and professional communication with parents and staff o Planned and coordinated activities and field trips for the students Ursuline College Kitchen Supervisor Sept.01, 1999 - March 01,2007 o Supervised over twenty (20) employeeso Prepared meals for administrators. staffand students o Planned menus and set-up meals for the university staffand students o Assist and coordination of catering major events at the university. Training of new employees to ensure continued quality of food service, cleanliness, and customer serviceo Communication skills utilized in the university's diverse environment which includes faculty, students. and employeesSPECIAL SKILLS:r Medical Billing and Codingo Multitaskero Management skillso Interpersonal skillso Microsoft Office (Word, Outlook, Excel, PowerPoint) o Type40wpmo Medical Terminologyo Basic Accounting & Balancingo Communication Skillso OrganizationalSkillso Phone Skills. Medical Recordso Clinical Drug and Alcohol Dependency Assistant Certifrcate

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