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Click here or scroll down to respond to this candidateCandidate's Name
Alpharetta, GA (Metro Atlanta) (Street Address ) 394-7601 EMAIL AVAILABLE LINKEDIN LINK AVAILABLE SENIOR SALES AND CUSTOMER SUCCESS MANAGERCLIENT ACQUISITION KEY ACCOUNT EXPANSIONSales and Account Leadership Executive with proven material impact in driving and delivering successful customer business outcomes. Possess a solid track record in exceeding targeted results. Absolute hands-on passion for delivering customer value/ROI, innovation, growth, and winning in the marketplace. Experience in cultivating senior client relationships at mid- to large-scale operations for digital business and ERP. Building upon a belief that I am only as good as my reputation. Executive sales and delivery leadership in multiple industries for Global, Large Enterprise, and Mid-market customers within CPG, Retail, Manufacturing, High- Tech, State/ Local, Distribution, Travel & Hospitality, and Pharma. CORE COMPETENCIESNew Logo Acquisition Customer Success Business Development Account Management Digital Strategy Digital Platform AI Metaverse SaaS Distributed Cloud Sustainable Tech Machine Learning Value Delivery & Realization CRM Solution Strategy Professional Services Software Sales Contract Negotiation P&L Management ERP Software Sales PROFESSIONAL EXPERIENCEADOBE, Atlanta, GA February 2019 - PresentEnhanced the customer experience through digital marketing platforms -- Adobe, Gainsight, and Salesforce. Senior Sales and Customer Success Lead -- Marketo Marketing Automation Practice Oversaw Professional Sales, Customer Success (Adoption, Expansion, Retention), Software Sales, and all aspects of the business, including Executive Leadership, Product Sales Consultation, and Strategy.Managed and built a new customer base of 50+ accounts with sales of $9.6M (2021), $12M (2022), $10.9M (2023).Ranked 2nd in overall new sales and 1st in retention (2021).Achieved 1st in overall new sales and 2nd in retention (2022).Recognized as 3rd in overall new sales and 1st in retention (2023). Senior Sales Executive Adobe Consulting Services, High Tech, Retail, CPG, Manufacturing and Travel & Hospitality PracticeRecruited in 2020 to run Large Accounts for Travel & Hospitality Practice, which consisted of McDonalds, Marriott, and Delta Airlines; this was a newly established practice for FY20.Produced 97% of 1H20 Revenue for Consulting, with additional software worth $5M+ annually.Won 2 deals at McDonalds, displacing Capgeminis long-term service contract for support. WIPRO, Atlanta, GA April 2018 - January 2019Drove deeper customer understanding through Salesforce tools, strategy, and integrations. Sales Executive, Salesforce.com PracticeServed as Sales Leader for CPG, Retail, and Manufacturing Driving new logo acquisition through 5 key regions of the US (Southeast, Mid-Atlanta, East, Northeast, and Ohio Valley), calling into non-users of Salesforce.com to increase business for partnership growth.Opened 4 new active accounts in Retail (2), CPG, and Manufacturing for $3.9M revenue (2018).Took all Salesforce Support Off-Shore, totaling 25+ FTEs on a 2-year contract - $5M/year.Developed a new CRM Strategy that ultimately stopped all Microsoft Dynamic CRM Production, saving this retailer$16M+/year, moving them to additional Salesforce clouds.Built a new Org to streamline their Marketing efforts better, increasing touchpoints by 80%. CAPGEMINI AMERICA, Atlanta, GA October 2015 - April 2018 Helped connect the dots to build outcome risks together, to be their Predictable Outcome Partner. Senior Sales ExecutiveTapped as New Logo Sales Leader for CPG, Retail, Distribution, Manufacturing, and Transportation Companies. A full array of integrated services that combined top-of-the-range technologies (completely product agnostic) with deep sector expertise and a strong command of 4 key industries. Helped clients achieve sustainable performance improvement requires innovative strategies, with a primary focus on SAP, Oracle, Microsoft, AWS, Salesforce, NetSuite, Supply Chain, Gainsight, Adobe, and other digital SaaS and cloud offerings that impact the business and IT groups to support customers and drive revenue. Candidate's Name EMAIL AVAILABLE Page 2 Helping clients with digital adoption, creating new channels of opportunity around revenue generation and consumer engagements. Drove organizational adoption of digital to serve and complement new channels, as customers demanded a seamless experience across all channels.Opened 3 new logos in 2016 and 6 in 2017, generating $53M in revenue and $81M in contracts.Recognized for 2017 new logo sales, including 3 of the business units Top 5 largest sales.Drove the NetSuite Practice to overachieve 2017 goals by 273% with $22M+ in revenue.Helped a CPG client with a detailed assessment of 225 applications to build a comprehensive Cloud and Digital strategy, resulting in a $12M/year TCO savings.Led the end-to-end integrated merchandising, store planning, and supply chain solutions totaling $4M/year.Expanded NetSuite Practice by over 625% with multiple new logos. HEWLETT-PACKARD CORP, Atlanta, GA September 2011 September 2015 Provided IT Outsourcing, Consulting, and Solutions Services to improve company performance. Big Data Analytics Sales Specialist - Enterprise Services Group (Former EDS Group) Oversaw new business development and expansion of key solutions that impacted the Management, Architecture Strategy, Systems Infrastructure, and Security of Big Data and Analytics to reshape and harness data.Developed an Innovation framework for all major ITO / Application Outsourcing clients to open new insights around HPs new acquisition portfolio; then hand-picked by the Global Head of Sales to run the program across North America. This process was designed to leverage HPs Big Data Analytics assets (Autonomy, Vertica) and internal and external next- generation enabled offerings, such as Hadoop to expand the company footprint within existing and new clients, providing a compelling analytics story.Outlined a plan to improve HP's overall revenue generation by $130M over the next 12 months.Opened 3 new customers (logos) in the first 9 months, plus 19 new opportunities via Innovation Framework totaling $72M+ in new business revenue for Analytics Practice.Exceeded quota in 2013, 2014, and 2015 of 125%+.Drove newly acquired analytical software sales with $18M in sales/service above 180% of plan (2014). UNISYS CORPORATION, Atlanta, GA 2010 - 2011IT Solutions for Integrated Technology and Service Solutions to help clients transform their business. HP Alliance Director - Technology, Consulting, and Integrated Services GroupOpened 4 new customers (logos) within the first 180 days, 2 of which were multi-year deals.Achieved revenues of $4.4M+ at 130%+ of quota.HCL AMERICAS, Atlanta, GA 2009 - 2010Leading provider of IT consulting and business process outsourcing services. Director of Sales for new logo acquisition within the Travel and Transportation Vertical Directed sales of full-service, onshore/offshore IT and business consulting service activities, focused on core improvements within Application Development and Infrastructure Management Services.Direct Target Hunter Sales Role: Airline, Transportation, Rail, Cargo, Rental Car, Cruise line.Opened 3 New Customers (logos), generating $10M+ in total contract value. ADDITIONAL RELEVANT EXPERIENCECOGNIZANT TECHNOLOGY SOLUTIONS, Atlanta, GA, Industry Principal; Business Development (Sr. Sales Executive) INFOSYS, Atlanta, GA, Sr. Sales Executive, New Business Acquisition SIEMENS BUSINESS SERVICES, INC., Atlanta, GA, Client Executive, New Logo Team ORACLE (PEOPLESOFT), Atlanta, GA, Client Executive, New Software Sales Group DELOITTE, Atlanta, GA, Director, Business Development ERP Mid-Market Practice EDUCATIONBachelor of Science, Business Administration, Major: Business Personnel Management UNIVERSITY OF NORTH CAROLINA, Asheville, NC*Athletic Scholarship (Soccer) -- 4 Years -- College Sports Hall of Fame COMMUNITY ENGAGEMENTMember: Golden Retriever Rescue Atlanta Pink Affair Cancer Support Big Brother/Sister |
