| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Clinical Intake Coordinator/Clinic ManagerCandidate's Name
Bensalem, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsPatient Relationship Specialist: Resourceful self-starter with comprehensive medical office administrative experience in a patient facing role. Highly developed active listening skills that convey a compassionate, caring, and confidential communication style. HIPAA certification, CPR certification. ExperienceVivo Infusion CenterClinical Service SpecialistJuly 2023 Princeton, NJInfusion Center Office Manager: Lead point person trusted to work independently within the clinic to grow one of the newest clinic locations, building a patient census from zero to 350 in less than a year. The clinic operations role is equal parts office administration and collaboration with clinical staff to ensure the highest levels of patient care. Daily clinic operations are spread across six technology platforms, connecting with remote teams across the US, as well as cultivating a close partnership with our local Business Development Team, generating new business in the community. Monitor and track the intake of all new patient referrals and existing patient orders; manage treatment schedules of multi-day infusion patients, while adhering to patient/nursing ratios; daily inventory control of specialty pharmacy and buy and bill medications on our formulary; record patient and provider feedback via online surveys; updating all patient EHR, collecting patient payment, and compiling medical records requests; track and order all office supplies and everything necessary offer our patients the best treatment environment possible; consistently meeting company referral conversion metrics through bi-monthly goal setting, attention to detail and displaying exemplary patient service skills.Lighthouse HospiceClinical Intake/Medical Records/Lead SchedulerAugust 2022-April 2023, Cherry Hill, NJIntake Specialist and Scheduler: busy mid-size hospice organization covering a six-county area in NJ; responsible for collating incoming patient referrals into hospice admissions conversions via phone, fax and email; oversight of patient medical records in EHR and cloud based storage; navigation of private and government insurance verifications and recertifications for the duration of census service cycles; creating maps and scheduling all HHA staff for facilities and patient home care by matching geographic areas; managing all vendor communications for the coordination of patient DME needs and inventories; liaise with legal department to establish and maintain skilled nursing facility contracts; coordinating with regional liaisons to assist business lead generation; execute all industry specific and general office administration and protocols with a patient-focused and empathetic mindset.Kolmac Outpatient Recovery /Clinical Assistant IOP/MAT Program May 2019 - February 2022, Yardley, PAAdministrative, clinical assistant/patient access position. Initial point of contact for new patient intake and referrals as well as managing existing patient census, in both an office and telehealth platform; regional scheduling for all medical and clinical services and nightly IOP groups; creating and maintaining patient databases in EHR software; scheduling, collecting and documenting patient drug screens in addition to using online prescription monitoring to ensure patient compliance with MAT/IOP programs and treatment center guidelines and policies. Responsible for scheduling and confirming all clinical and medical appointments and outpatient services; A/R point person for area region: collecting, applying, and recording patient payments in addition to monitoring delinquent patient accounts; obtaining commercial insurance verification and prior authorizations for both medication and outpatient services; initiating, coordinating and tracking the ordering and inventory of all office administered patient medication to include generating patient prescription assistance programs; responsible for Covid protocol adherence, all other general and industry specific office administration such as coordination of inhouse continuing educational seminars.TOPPER'S SPA / Client Services DirectorNovember 2002 - May 2019, Newtown and Philadelphia, PA Long-term guest services position in an upscale spa. Responsibilities included scheduling guests via booking software; inventory control and requisition of professional product and retail; tracking service to sales, client growth and retention ratios; coordination of on site continuing educational opportunities for licensed technicians; maintain state law licensing requirements for facility and staff; booking and hosting group events; representation and promotion of company at industry trade shows; creating new quarterly promotional service menu protocols; training and orientation of new employees; maintaining the overall appearance, standards and aesthetic of the environment; implementation of de-escalation and conflict resolution skills as needed to ensure ongoing client satisfaction. EducationTemple University / B.A. CommunicationsPhiladelphia, PABucks County Community College/ Paralegal StudiesNewtown, PA. |
