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T: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective: To obtain a position in the service industry, with an opportunity for growth and advancement.AREAS OF SKILL AND EXPERTISEMicrosoft office, Excel, Word, OutlookOffice etiquetteService solutions expertAccounts ReceivableInbound/Outbound CollectionsData ManagementAutomated Record handlingMaintaining Data integrityCredit card activation and processingMedical Insurance claim billingFederal Student Loan Advising and Account ManagementMentoring and Training for Dept of EdClaim Adjuster/ TPALegal Claims SpecialistIndustry Software Expert (Latitude, CUBBS)Advanced NegotiatingConsistently Exceeded ObjectivesCustomer ServiceLarge portfolio managementEXPERIENCE SUMMARYProject Resources GroupAugust 2023 to presentLegal Claims Specialist Collecting and processing payments for multiple power and utility companies such as Duke Energy and Comcast Negotiating and evaluating damage claims for multiple power and utility companies nationwide Servicing more than 40+ claims a day and maintaining a high metrics Operating as a pre-legal adjuster before litigation Negotiating and working with all major insurance carriers and their third party administrators on a daily basisNelnet IncNovember 2016 to June 2023Department of Education Student Loan Advisor/Mentor/Advisor 2 Collecting and processing payments for Department of Education and private lenders Negotiating and evaluating loans for students and schools Mentoring agents and developing new training procedures Servicing more than 60+ students a day and maintaining a high performance metricsEmployee of Month Dec 2018I Quantified Management Service Aurora, CoNovember 2014 to November 2016Medical Debt Collector/ Medical Claim Billing/ Accounts Receivable Maintaining and collecting a portfolio of 7000+ accounts Proficiency in medical collection based software (Daks, Impact,Kam,Imagine) Negotiating past due medical debts with patients and insurance companies Proficiency in billing and rebilling of medical insurance claims and workmans comp cases Maintaining and exceeding a monthly goalNordstrom Bank Centennial, CoNovember 2013 to March 2014Customer Service Representative/Account Services Representative/Accounts Receivable Proficiency in Windows based software (First Data) Negotiated past due balances with Nordstrom customers Provided excellent customer service to consumers while managing accounts Activating credit cards and retaining cardholders Maintaining a monthly goal and weekly Q/A evaluationsP Scott Lowery Law Office Denver, COSeptember 2011, to January 2013Account Manager/Consumer Debt CollectionsCalling on a portfolio that consisted of a broad spectrum of delinquent consumer accounts in busy call center environment for financial Clients (Chase Bank, Wells Fargo)Assisting colleagues with collecting on their portfoliosScheduled and coordinated settlements with consumersAnswered telephones, assisted consumers with payment issues (returned checks payment date changes)Managed call flow of the inbound calls by directing calls to the proper groups.Worked with management to insure proper handling of accounts.Leading Edge Recovery Solutions Englewood, COAugust 2008, to September 2011Debt CollectorWorked on an automated dialing system calling and receiving calls from consumersProvided friendly accurate service to consumersHandling consumers request (documentation of debt and agreements) negotiating settlements and payment arrangementsAssured quality service to consumersMaintaining standards set in work environmentEducationEaglecrest, High School: Diploma 1999Aurora Co