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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILEWell-rounded professional backed by management, production, and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.Effective problem solver, able to assess situations and identify solutions.Effectively prioritize work to ensure efficiency.Able to make decisions based on facts and experience and implement courses of action.EMR/EHR: Fiserve, CareConnect,Microsoft Office Applications Word Type 35 WPMKEY QUALIFICATIONSMedical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPTInsurance Verification Anatomy & Physiology CMS 1500 Claim Form Billing Cycle Claims Appeal Process Data EntryMedical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient RegistrationMedical Records Management Check In Check Out Release of Information HIPAA Compliance Medical Laws & EthicsEDUCATIONUltimate Medical Academy Diploma Medical Administrative Assistant, 2023Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals CertificateWORK EXPERIENCEAlorica Jackson, MSMember Escalation Team Account Supervisor 01/2024 05/2024Updated patients account through xcelys for font sizeHelp with de-escalation of patients from over the departments and give explanations of solutions for problems.Give out summary of benefits and prescriptions drug plan cards.Accept billing payments form members.Customer service Agent 1.0 (Remote) 10/2023 01/2024Took inbound and made outbound calls in a fast-paced environment.Assist with taking payments and explaining billings to patient.Help with explanation of benefits with Medicare Part DEscalated calls to account supervisorsLife Storage Jackson, MS 07/2022 10/2023Manager / Customer ServiceTrain new hires regarding company polices, standards, and procedures.Supervise team members, answer customer inquiries, and resolved customer complaints.Built relationships and stayed attentive to employees by motivating them to succeed and improve.ERC Orlando, FL 09/2021 10/2021Customer Service AssociateSolicited sales of new and additional services and products.Ensured appropriate changes were made to resolve customers complaints.Notified customers of claim investigation results and planned adjustments.Multicraft International Pelahatchie, MS 05/2019 08/2020Machine Operator / AssemblyLoaded and unloaded items from machines and conveyors.Adhered to safety standards MSDS material data sheets and marked or tagged identification on parts.Maintained communication to ensure product quality and to rectify problems.Demonstrated teamwork, inventoried, and documented finished products to determine orders were complete.Continually examined product quality to ensure adherence to quality standards.Lane Bryant Flowood, MS 05/2019 07/2019Retail CashierServed as direct point of contact and delivered excellent customer service with a positive attitude.Maintained awareness of promotions and resolved customer complaints, problems, and concerns.Operated cash register, scanned merchandise, accepted payments, and processed refunds, credits, and exchanges.Stocked shelves and kept work area clean and organized.Prior employment includes work at Life Storage as a Manager in Jackson, MS from 04/2018 03/2019Volunteered with 4-H club in Greensville, MS for 4+ years |
