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Click here or scroll down to respond to this candidateJasonMoghadassiSlatington, PA Street Address
PHONE NUMBER AVAILABLEW: EMAIL AVAILABLESkills TECHNICAL SKILLS Software:Microsoft Teams, MicrosoftOffice 365, InTune,Workspace One (AirWatch),Remedy Ticket System,Genetec Security Center,Acrobat Products, SCCM,iOS, Android, All Windows &Mac OS Skills:Communication, CustomerService, TechnicalDocumentation,Troubleshooting, teamcollaboration, criticalthinking, projectmanagementProfessional SummaryIT Professional with over 11 years of IT and Customer Service experience in person, remote and over the phone. Proficient in troubleshooting and solving simple to complex problems in a timely manner. Excellent communication skills and ability to simplify technical processes to users. Highly organized with excellent documentation skills along with detailed note taking. ExperienceWind Creek Casino Bethlehem, PAMarch 2022 - CurrentIT SpecialistProficient with the use of Windows and Mac troubleshooting of Apple handheld devices and Android devices, setting up and activating Wireless devices using inTune, and various Mac profilesWorking with Systems Administrators, maintaining Active Directory, monitoring servers, to troubleshoot and resolve common server and system issues Proficient with the Microsoft stack for reports and document revision Resolve over 5000 incidents with Remedy Force Ticketing System, Experienced in using Security Desk, Active Directory, and SCCM deployment.PennDOT Allentown, PAMay 2019 - March 2022IT SpecialistResolved thousands of incidents with Remedy Ticketing System, Genetec Security Desk, Active Directory, SCCM to document, troubleshoot, to provision and test accessProficient using Teams as a remote tool for Customer support, in addition to creating technical documents within Teams in conjunction with Sharepoint SME in deploying and working with iPhones/iPads using AirWatch Expertise in Telecom using Verizon & AT&T for Business with enrollment and reporting etc..Resolve tier 2/3 tickets on troubleshooting our laptops, desktops, printers, and networking equipment across all six county offices, Stockpiles, and the District OfficeSetup and install A/V equipment including projectors, speakers and mics for safety and training courses.Lutron Electronics Coopersburg, PAJanuary 2018 - April 2019PC Support TechnicianSupport for in house and remote users globally, over the phone, email or in personUsing SCCM server to install various images and packages based on designated roles and installing related applications.Utilizing Bit locker and Drive Lock encryption tools, also Administering AD roles to users and groupsPerform data migration with USMT tool, manual migration, as well as restoration of Archive emails in OutlookDLP Realty Bethlehem, PAMay 2017 - October 2017IT ManagerConfiguring phones, computers, laptops, for every new employee and responsible for shipping all IT equipmentWorking with Vendors via phone, email, and demos on various IT technologies such AWS, and Firewall servicesPurchasing, budgeting, taking inventory of all equipment for all employees and company assets Saving the company over 30%.St Luke's University Hospital Bethlehem, PA, USOctober 2015 - April 2017Epic TDR Tester Provided Go-Live Epic support for the various hospital departments. Deployed all PCs and Monitors in every hospital department. Tested TDR scripts with EPIC successfully in every department. EducationMay 2009Associates - Information Technology in NetworkingNorthampton Community College, Bethlehem, PAAccomplishments Tested EPIC on equipment in all hospital department before Go-Live Surveyed hospital, audited current infrastructure in order evaluate technology needs to improve their workflow, utilizing building maps, floorplans for future projects at Monroe Hospital.LanguageAdvancedSpanish |
