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Title Program Manager Customer Service
Target Location US-MI-Plymouth
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Plymouth, MI 48170  cell: PHONE NUMBER AVAILABLE  EMAIL AVAILABLE  LINKEDIN LINK AVAILABLE SUMMARY Accomplished and results-driven professional with a successful track record spanning over 20 years in administration, facility and operations management, recruiting, research consulting, marketing, sales, and customer service across diverse industries. Recognized for consistently improving organizational efficiency and development while maintaining a strong focus on customer satisfaction. Adept at fostering effective communication and building positive interpersonal relationships. EXPERIENCEHRC REALTY, LLC  Plymouth, MI  10/2023 to Present Office Administrator - Century 21 Town & Country Plymouth Provide comprehensive administrative support throughout the entire real estate transaction process, from initial listings to closings, for top-producing agents, brokers, and management in a high-volume, award-winning office. Develop engaging Facebook content to market new listings and drive sales. Additionally served as Interim Property Management Admin, collaborating with the Property Manager at Metro Investments Realty Inc. to oversee a portfolio of hundreds of Metro Detroit homes valued in the millions annually. MICHIGAN LIFE SCIENCE AND INNOVATION CENTER (MLSIC)  Biotech Incubator  Plymouth, MI  6/2020 to 5/2023 Facility & Tenant Services Administrator and Interim Managing Director Collaborated with Managing Director to optimize the management of this 67,000+ sq. ft. facility with 20+ companies/tenants Promoted the MLSIC facility as a premiere biotech, life science incubator to ensure a pipeline of qualified prospective tenants First point of contact for tenants, visitors, vendors, and for general building matters including contractors, and emergency agencies Provided on-site informed tours of the MLSIC facility to prospective tenants, VIPs, investors, dignitaries, and invited guests Facilitated leasing of space for tenants by preparing lease applications, and regularly updating floor plans of lab and office space Liaised between tenants and contractors to prioritize regular, specialized, or emergent issues Quickly and effectively troubleshot and resolved building system issues as they arose minimizing any impact on tenants businesses Culture Curator and Event Planner fostering a sense of community encouraging long-term tenancy Adept at creating a warm and welcoming environment ensuring that tenants felt valued and supported throughout their tenancy PARENTHOOD SABBATICAL  New York, Ohio, Norway, France, Michigan  1996-2019 Home Managerv Consultant VolunteerThroughout a homeschooling parenthood sabbatical, I provided consulting services for various organizations including Cintas, Intrep, Inc., Ohio Showboat Drama, American Greetings, and Washington State Community College in a variety of areas including marketing, research consulting, recruitment, teaching, sales, customer service, training, management, purchasing, and merchandising, while supporting my husband's global career journey. Additionally, I actively volunteered at homeschooling cooperatives, American Heritage Girls, and the Boy Scouts of America.TASA INTERNATIONAL  Management Consulting and Executive Search  New York, NY  1993-1995 Director of Research  8/1994 to 6/1995  Managed the research function of the NYC Branch of this international executive search firm. Hired and supervised contract researchers and supervised research staff. Maintained research library. Executive Assistant to the President of TASA NY  11/1993 to 8/1994  Assisted President and other partners in procuring high-profile candidates and managing high-end accounts. Promoted to Director of Research in August 1994 MEMORIAL SLOAN-KETTERING CANCER CENTER (MSKCC)  New York, NY  1990-1993 Program Manager  Post-Treatment Resource ProgramManaged this busy survivors' clinic including triaging all calls. Assisted director with the planning/facilitating patient seminars and workshops. Liaised with senior professionals and top management of MSKCC. Worked with Volunteer Resources Department to recruit, train, and supervise a rotating volunteer staff. Maintained lending library for patients and their families. Editorial Assistant  Department of Public Affairs  7/1986 to 5/1990 Assisted with the production of all departmental publications which are sent to Board Members, Society Members and major donors, including fact-checking all written material. Worked with the Development Department on materials for MSKs Annual Appeal. Assisted Media Relations Department, including acting as ambassadress to Nobel Laureates and other VIPs during special events. Elected to transfer to Post-Treatment Resource Program to work more closely with patient population in May 1990 EDUCATION BA Pychology & Philosophy (double major) Cum laude FORDHAM UNIVERSITY  NY, NY CERTIFICATION Notary Public STATE OF MICHIGAN Commission Expires 2031 COMPUTER SKILLS MS Office: Outlook/Word/Excel/Publisher/PowerPoint/Teams; Google/OneDrive; MLS Software: RealComp, Remise/Remine, ShowingTime; Canva; AI ChatGPT; Social Media Marketing

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