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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Spring, TX Street Address
SummaryCommunicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.SkillsCustomer ServiceInformation VerificationDatabase ResearchBilling InquiriesExperienceAustin Energy Austin, TXCustomer Service Agent03/2004 - 04/2023Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Managed high-volume of inbound and outbound customer calls.Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.Asked probing questions to determine service needs and accurately input information into electronic systems. Received by email, fax, or phone inquiries from customers, contractors and city departments.Education and TrainingLbj High School Austin, TXGED05/1985