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SUMMARYSKILLSEXPERIENCETRINITYJACOBSPHONE NUMBER AVAILABLE  EMAIL AVAILABLE  Longview, TX 75603  WWW: Bold Profile A productive and accountable professional with diverse work history, hands-on skill sets and highly developed customer-service skills poised to parlay comprehensive Health and Human Services education into career-advancement opportunities.Problem solving skillsCritical thinking skillsAttention to detailFollowing directionsDependableMS OfficeMS ExcelMS WordMS PowerPointTMPQuickmarTIERSHealth and Human ServicesMental Health StrategiesBehavioral Health InterventionsCommunity OutreachSocial Services LiaisonValues and EthicsClient AdvocatePublic Health AssistantDomestic / Substance Abuse AideFamily Support / Visitation WorkerInterview TechniquesIntake AssessmentsLife Skills CompetenciesCrisis Intervention SkillsSocial SystemsChild, Youth and Family ServicesElderly ServicesWelfare ServicesCase Management Aide and CoordinationActivities AssistanceMedical TerminologyHIPAA ComplianceClerk IITexas Health and Human Services Longview, TX Nov 2022-Feb 2024 Assisted customers with inquiries and complaints in a professional manner. Answered phones in a courteous manner while providing excellent customer service. Communicated with customers and employees to answer questions or explain information. Greeted visitors in a friendly and professional manner while directing them appropriately. Verified accuracy of all paperwork before submission for processing. Working Knowledge of TIERSMedical CoordinatorResCare Community Living Longview, TX Jul 2017-Oct 2022 Set up appointments for Intellectually and Developmentally Disable (IDD) Adults Contact Physicians Offices for appointments, Transport and accompany Clients to appointmentsMaintain records on Task Master Pro computer program. Transportation Coordinator/ Direct care giverResCare Community Living Longview, TX Jul 2017-Oct 2019 Secure transportation for IDD clients to and from Medical appointments, make appointments for IDD clients,maintain Vans for Houses.Packer/InspectorResource Employment Kilgore, TX Apr 2014-Sep 2014 Inspected and packed plastic lids in boxesWorked on machines when neededCleaned machines when neededGeneral housekeeping duties.Builder/HelperManpower Temporary Service Kilgore, TX Oct 2013-Nov 2013 Helped build railing that went on top of tank cars Read blueprints for railcarsGathered necessary parts to build rail carsWelded together necessary partsUsed overhead lift to move completed assembly.Quality Control TechnicianJoy Global Longview, TX Jul 2012-Mar 2013Gathered samples of metal, 1" to 8" thickUsed band saw to cut down to 1" thick rectangleUsed lathe to shape into rounded barsUsed quality control equipment to test for strength. Over the Road Truck DriverPaschell Truck Lines Murray, KY Sep 2011-Mar 2012 Picked up refrigerated and frozen products from manufacturers and delivered to other manufacturing plants for further processingDrove and maintained semi-trucks.Over the Road Truck DriverCentral Refridgerated Services West Valley City, UT Dec 2010-Aug 2011 Picked up refrigerated and frozen products from manufacturing plants and delivered to manufacturing plants for further processingDrove and maintained Semi-truck.Direct care giverResCare Community Living Longview, TXProvide care to IDD clients in group homes, when needed Provide medications when they are neededEDUCATION AND TRAININGASSESSMENTSPERSONAL INFORMATIONAWARDSREFERENCESProficient in Quick-mar and Task Master Pro.Associate of Science: Health and Human ServicesUltimate Medical Academy Jan 2017High school diploma: BasicKilgore High School Jan 1984Project timeline management, Familiar, 04/01/22, Prioritizing and allocating time to effectively achieve project deliverablesHome health aide skills, Highly Proficient, 04/01/22, Providing care to patients in a home setting Nursing assistant skills, Proficient, 04/01/22, Providing nursing aid to patients using knowledge of relevant equipment and proceduresSupervisory skills: Motivating & assessing employees, Highly Proficient, 04/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions Spreadsheets with Microsoft Excel, Familiar, 04/01/22, Knowledge of various Microsoft Excel features, functions, and formulasFiling & organization, Familiar, 04/01/22, Arranging and managing information or materials using a set of rulesWork Permit: Authorized to work in the US for any employer Dean's list, 04/01/16, High Scholastic Achievement for 1st Quarter 2016 4.0 Dean's list, 07/01/16, High Scholastic Achievement for 2nd Quarter 2016 4.0 Dean's List, 10/01/16, High Scholastic Achievement for 3rd Quarter 2016 4.0 Dean's List, 01/01/17, High Scholastic Achievement for 4th Quarter 2016 4.0 Dean's List, 04/01/17, High Scholastic Achievement for 1st Quarter 2017 4.0 Dean's List, 07/01/17, High Scholastic Achievement for 2nd Quarter 2017 4.0 References available upon request.