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Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLESummary: Accomplished Senior Project Manager with extensive experience in leading enterprise projects, achieving stakeholder goals, and optimizing business processes. Skilled in vendor management, new system implementations, and major enhancements. Strong background in requirement gathering and translating business needs into technical solutions. Currently certified as a Subject Matter Expert (SME) in CompTia Project+.Professional Experience:LAMMICO Senior Project Manager, Product ManagerFebruary 2014  RetiredLed cross-functional teams in developing an internal Online Payment System, integrating with a third-party finance company for credit card and ACH payments, enhancing payment processes and reducing costs. This allowed LAMMICO for the first time in 35years to accept credit cards.Managed the development of a new CMS system and website redesign, saving $60K by leveraging in-house resources.Oversaw enterprise Salesforce implementation and integrated Salesforce with Oasis, improving sales process tracking by linking underwriting and sales information.Created and e stablished a hybrid project methodology combining Waterfall and Agile approaches.Product Manager:Managed vendor relationships and budgets for Salesforce, Oasis, ImageWrite, FORMS application software, and Online Billing system.Successfully led multiple upgrades to Oasis and ImageWrite.City of New Orleans Director of I.T. PMO2008 - 2014Supported a team of five project managers overseeing a portfolio of 15-20 projects.Created and maintained a hybrid project management methodology.Skills:Excellent verbal and written communication skillsDetail-oriented with strong attention to accuracyExceptional interpersonal skills, adept at building and maintaining partnershipsExpertise in third-party vendor contract and relationship managementCertifications:Project Management Professional (PMP), 2008Certified ScrumMaster (CSM), 2014SAFe Agilist, 2021CompTia Cloud Essentials, 2019ITIL Foundation, 2012Professional Affiliations:CompTia Project+ SMEProject Management Institute (PMI)SAFe CommunityEducation:M.B.A., Information Technology Management, University of Phoenix, New Orleans, Louisiana, 2004B.S., Business, Northwood University, Midland, Michigan, 1999