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Click here or scroll down to respond to this candidateCandidate's Name
Contract / Vendor / Requisition Analyst 3 LeadTigard, Oregon 97223 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Technical Skills / SkillsProject Management, Asset Management, Purchasing, Communication, Technical and Organizational SkillsWarehouse, Manufacturing, Analytics and Time Management Skills.Experience with Oracle Database and Service NowExperience with Win 10, 11, and MAC.Networking- LAN/WAN- DNS, TCP/IP and DHCP.Active Directory, Manage Users and Computers.Troubleshooting /AnalysisMicrosoft Office - E-mail configurationExperience with Cisco Routers, Switches, Modems, and Wireless Access Points.Back-up restore experience using Back-up Exec.Experience with Citrix and the Citrix Client.Avaya Telecommunication SystemHands on with Antivirus/ Spy-WareGhost ApplicationNextGen Application Electronic Health Records (EHR) Work ExperienceProvidence- St. Joseph Health Portland, Oregon July 2012 Present Contract / Vendor / Requisition Analyst 3 - LeadWork as the team lead- preparing a list of orders that must be processed daily and assuring that the orders are completed.Provided our Team training for the Genesis roll-out transition (New Oracle system)Schedule and lead biweekly team meetings for our team IS Requisition Management team.Mentor other team members and train new staff members. A role model of positive, supportive, and collaborative behavior and encourage positive team problem solving.Work collaboratively with colleagues across Providence St. Joseph Health in delivery of specific cross- departmental projects and efforts. Ability to work with leadership to understand project / operational process requirements and needs.Perform product research and analysis to determine availability, costs and service information and ensure the timely communication of any changes that can impact the delivery of products and servicesDirectly address and resolve conflicts between Providence St. Joseph Health and vendors, caregivers in other ministries and internal customers.Work on complex issues where analysis of situation or data requires an in-depth evaluation of variables. Exercise sound judgment and expertise in selecting methods, techniques and evaluation criteria for obtaining results.Work with high complex and manage large projects to completion, In addition to Analyst 1 and Analyst 2 competencies, education/experience and knowledge base. Participate in project teams, analyze user requirements, act as a source for direction, and respond to support inquiries. Perform all duties in a manner that promotes Providence mission, values, and philosophy. Role model for the values and mission of the organization. All duties performed in a manner that promotes team success, and reflects the Providence St. Joseph Health mission, philosophy, and core values of respect, compassion, justice, excellence and stewardship.Lead, facilitate and participate in committees with cross-functional teams within Information Services and throughout the health system across all ministries. Providence- St. Joseph Health - Burbank, CA April 2011 July 2012 Asset ManagementWorked with Asset Manager Ilan Justh on inventory management before transferring to Oregon.Worked as a contractor for computer rollout for physicians offices. Healthcare Partners Medical Group - Torrance, CA February 2006 April 2011 Technical Engineer/ Customer Support Analyst 3Assisted with NextGen implementations for clinical offices. Maintained & updated Track-It Helpdesk Software.Installed firewalls, printers, scanners and wireless access points at client locations.Maintained and updated NextGen security rights- created new server & NextGen accounts for users.Technical Support (Helpdesk) for clients & co-workers. Maintained & updated Track-It Helpdesk Software. Computer Technician IIExcellent customer service skills, ability to interact with all levels of management. Detail oriented.Installation and configuration of local area network desktop/laptop systems and peripherals Installation and support of all software in accordance with company standards Work with IT Management and Infrastructure.Troubleshoot various problems with workstations and in a timely manner. Perform Backup and Restore activities.Place service calls on all I.T. equipment under service maintenance agreements with their respective vendors.Manage, Server, Router, Network Hardware, and peripheral installs, adds, moves and changes in accordance with client timing needs; implement efficient operational procedures and processes.Keep abreast of Network technologies by attending seminars, conferences, and training programs and by reading trade journals; identify technology and processes that can be applied to areas of responsibilities resulting in improvements.Implement directives for future network upgrades Assist in the setup of Presentations, Meetings.Assist in the Support of Apple Macintosh based clients Hands on support of Senior Executives Work with root causes analysis regarding both hardware and software issues.Work directly with Administrative and Human Resources staff to ensure continued excellence and customer satisfaction.Physician Associates Pasadena, CA (Healthcare Partners merge) July 2005 - February 2006 Help Desk Support SpecialistFirst level of Help Desk support on passwords, desktop issues, printer configurations, wireless networking, and NextGen updates or problems submitted to the Help Desk. Triage all helpdesk tickets to the proper entities.Handle the less complex additions to File Maintenance in NextGen (updating fee schedules, adding/ updating codes, add/remove users and or access to NextGen and the remote server). Charter Communications - Irwindale CA January 2004 - July 2005 High Speed Data Specialist Tier IIAnti-Virus and Firewall support Troubleshooting techniques for networking, modems, routers, E-mail: Internet access, Outlook Express and Microsoft Outlook. Win Operating Systems, MAC, Desktop and Laptop computers.Network connectivity issues resolved: T.V./Video troubleshooting / Customer Service Support (24 X 7) Workforce CoordinatorManaged telephony through Avaya's switch software CMS Responsible for routing calls using Avaya's command line software "Terminal Emulator." Responsible for ensuring that the network was always up and running. EducationMasters (Project Management)Keller Graduate School of Management Southern California Bachelor of Science (Technical Management)DeVry Institute of Technology Southern CaliforniaAssociates of Science (Electronics)DeVry Institute of Technology Southern CaliforniaMCP Computer Networking Program Maric College |
