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Click here or scroll down to respond to this candidateCandidate's Name
Medical Patient care CoordinatorBridgeport, CT Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWell-qualified customer service proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.Hardworking Customer Service Representative with 6 years of experience working. Trained in project and time management with extensive knowledge of retail and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.Healthcare Administrator with proven ability to ensure exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Willing to relocate: AnywhereWork ExperiencePhysical Therapist receptionOthopedics specialist group - Fairfield, CTSeptember 2022 to PresentAnswering phone calls faxing checking patients in and out making sure the patients insurance is active and all information is all up to date. initial evaluation paper work for all new patients checking benefits for insurances making sure all patients are covered for their physical therapy appointments collecting copays and payments doing insurance authorizations Medical ReceptionistPain and Spine Consultants of connecticut - Fairfield, CT June 2021 to May 2022Answering phone calls scheduling patients in and out verify insurance scanning faxes calling patients to confirm appointments answering emails collecting co pays and balances Medical Receptionist coordinatorContemporary Care, LLC - Greenwhich ctNovember 2020 to June 2021Checking in patients for three providers, checking patients insurance and updating them answering phone calls answering emails collecting patients co-pays from their insurances and updating all new patients medical charts and updating their information. Sending messages to the providers. MRI Receptionistorthopedic specialty group - Fairfield, CTDecember 2019 to June 2021Greeting patients checking them in and out, scanning the patients in and making sure they are safe for the MRI, answering phone calls, scheduling patients making sure the order forms are right and we have approval from the insurance company, helping the techs being back the patients when needed,faxing, taking payments in and over the phone and burning the images on a CD for the patients, confirming patients appointments scanning the patients papers in their charts Customer Service AssociateShopRite - Shelton, CTJune 2016 to July 2020 Recommended items to customers based on specific needs and explained features and benefits Achieved and consistently exceeded revenue quota through product and service promotion during routine calls Handled over many calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations Modified and refined offerings and operational practices to meet changing customer requirements Processed purchases and handled payment transactions using POS system Assisted with price verifications and implemented adjustments for discounts or promotions EducationAssociate in Science (AS) in Medical Office administration system Colorado Technical University-Online - Colorado Springs, CO June 2020 to November 2022Dr dental internship in Danbury CT in Dental receptionist Stone Academy-Waterbury - Waterbury, CTFebruary 2016 to April 2016High school or equivalent in Medical Office Professional Stone Academy School - Danbury, CTMarch 2015 to April 2016Skills Pos Pos systems Multi-line Multi-line phone Data entry Retail (8 years) Credit card (8 years) Credit Office management Cpr Cpr certification Medical terminology (1 year) Operations Front Desk Front Office (1 year) Excel (1 year) Office Admin Office 365 Medical Office Experience Medical Scheduling Medical Records Medical Imaging Data Collection Medical Receptionist (2 years) Insurance Verification Medical Billing EMR Systems Patient Care HIPAA Phone Etiquette Food service Catering Microsoft Excel Microsoft Word Customer service Host/hostess experience Banquet experience Dental internship (Less than 1 year) Epic Medical CodingAdditional InformationSkills Customer service Credit card processing Data entry Medical terminology knowledge Retail store support Money handling abilities Multi-line phone talent POS systems expert Key holder experience Certified in First Aid Children's first aid certified CPR certification Front office operations Dental records Office management experience |
