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(H) PHONE NUMBER AVAILABLE (C) PHONE NUMBER AVAILABLE EMAIL AVAILABLESkillsOS: Solaris, HP-UX, Linux (Various OS), Windows OS,Hardware: SUN, HP, IBM-AIXSoftware: Linux/UNIX Shell, Perl, HTML, Microsoft Office Applications, BEA Tuxedo, Weblogic, MQ Series, ConnectDirect, Oracle, SYBASE, ECS (Contol-M), Python, BMC Patrol, Java, Docker, Ngnix, KubenetesEnvironments: Tomcat, JBOSS, ApacheTraining: Amdocs DevOps CertificationHTMLProgramming in PERLPython TrainingDocker TrainingNGNIX TrainingKubenetes TrainingCreating and Managing a Web Server Using Microsoft Internet Server 4.0Internetworking with Microsoft TCP/IP Using Microsoft Windows NTSupporting Microsoft Systems Management ServerWindows NT Administration - Accelerated TrainingIntroduction to ORACLEAIX System Administration CoursesSolaris 2.x System AdministrationC for New ProgrammersShell Command Language for UsersUNIX System Tools for ProgrammersMastering the Shell ToolkitFundamentals of the UNIX System for UsersSoftware Development FrameworkInspection Process WorkshopCommVault System AdministrationCommVault DMS AdministrationBEA Tuxedo Release 6.4 and 8.0 Application AdministrationBEA WeblogicEMC ControlCenter ManagementSplunkDegreeDeVry College of TechnologySeptember 2000 October 2003North Brunswick, NJBachelor Degree in Networking and Telecommunications ManagementProfessional ExperienceAMDOCS INCNovember 2019 to PresentBethpage, NYSenior Software Support Engineer Altice AccountA member of the application support team for various UNIX/LINUX java applications. Members served as technical architects for customers applications, designing and recommending solutions.24x7 on-call technical support for all supported applications.Create documentation and support procedures for team members.Create and managing alarming for 150+ applications.Automate troubleshooting via 3rd party software and linux tools.Job role required working across various internal and external teams. Interfaced with on-hore and off-shore development and testing teams.Create and implement release plans. Provided steps and instruction to deployment teams and served as a point of escalation to resolve related troubles.Cross train new support team members and act as a point of escalation. These duties requireddirect interaction with the customer upper-management team.AMDOCS INCMarch 2012 to November 2019Morristown, NJSenior Software Support Engineer AT&T AccountA member of the application support team for various UNIX/LINUX and Windows based Customer Careand Billing applications.24x7 on-call technical support for all supported applications.Create documentation and support procedures for team members.Create and managing alarming for 150+ applications.Automate troubleshooting via 3rd party software and unix tools.Job role involves managing off-shore and on-shore support of 100+ customer mca and non-mca applications.Create and implement release plans.Cross train new support team members and act as a point of escalation. These duties requireddirect interaction with the customer upper-management team.AT&TJanuary 2009 to March 2012Morristown, NJSENIOR-APP/PROD SUPPORTA member of the consumer application support team whose duties are to handle production supportfor various UNIX based applications.24x7 on-call technical support for all supported applications.Create documentation and support procedures for team members.Led and participated in group efforts to standardize tools for all application support teams andreduce redundancy.Create and implement release plans.Interact with various vendors, internal customers and third party development teams to resolvecomplex and chronic problems.IBM Global ServicesMarch 2005 to December 2008Piscataway, NJTechnical Services Professional SR (Team Lead)Team Lead for application support team on a contract for a large telecommunications company. Daily job duties are to handle escalations from operations support team, determine root cause, and interface with customer and various support and development organizations.I support more than a dozen UNIX based applications, including release planning and deployment of UNIX packages. Also support mainframe applications (MVS/TSO/SAR/JES)I represent the team in company wide efforts and cross-organizational initiatives.I create reports scripts, installation scripts, and support tools utilizing UNIX shell and Perl programming.I participate in customer sponsored projects; such as PCI security efforts to protect the integrity of customer credit card information and other mandated customer security efforts.I troubleshoot hardware and OS configuration problems to minimize downtime for clients.I create technical documents for team members and help maintain a web based central repository for easy access for support team.I analyze and resolve complex problem situations for systems, networks and applications.I provide direction to less experienced employees to ensure guidelines are met and to guaranteeaudit readiness. I provide technical direction to multiple teams.24x7 on-call technical support for all the above configuration activities.IBM Global ServicesMarch 2000 to March 2005Somerset, NJIntegrated Services Professional SR (Team Lead)Team/Technical Lead for a release management team.Directed and supported team members in performing monthly, weekly maintenance releases for customer platforms.I created documentation and presented to various teams to help standardize processes used across account groups.Automated release processes by writing UNIX shell and Perl scripts to implement standard releases.Researched, tested and evaluated new products to improve performance and decrease costs.Created a lab and test environment used by teams to eliminate any potential risks or human errors in the production environment.Managed the movement of unused equipment (performing hardware analysis, cost estimates, purchasing and upgrades) for use at test lab saving clients money on purchasing new hardware.I was called upon to participate in many cross-teams projects. I would represent the team and present any contract wide changes.I traveled on occasion to customer sites, call centers to assist in rolling out new platforms and training local administrators on new UNIX and Java based applications.Installed Linux Red Hat on workstation for performance test purposes. Worked with team members to forge a better understanding of the LINUX OS.Upgraded/installed Tuxedo & MQ Series and perform other administrative duties.24x7 on-call production support escalation contact.AT&TJune 1998 to March 2000Somerset, NJTechnical Staff MemberAT&TOctober 1993 to May 1998Piscataway, NJProduction Support/ System Administrator |
