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Customer Service Resume Hartford, CT
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Title Customer Service
Target Location US-CT-Hartford
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Waterbury, CT Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryHardworking and passionate job seeker with strong communication skills eager to secure entry-level Community Support Provider position. Ready to help team achieve company goals; Poised Community Support Provider with experience in service coordination and support; Experienced in conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices. SkillsEmpathy developmentNetworking abilitiesProgress monitoringProfessional boundariesPeer mentoringActive listeningCommunication techniquesEmotional AwarenessPatient AssessmentSelf-care promotionFamily engagementProblem-solving strategiesWork HistoryCommunity Support Provider (CSP) 07/2023 to Current Compassionate Hands  Waterbury, CTDeveloped personalized support plans for clients, addressing their unique needs and goals. Provided emotional support to clients during challenging times, demonstrating empathy and understanding while maintaining professional boundaries. Coordinated with different service providers to meet clients' individual needs. Kept case files updated, accurate and aligned with requirements. CSP 05/2022 to 08/2022I.C.E.S.  Naugatuck, CTEnhanced residents'' wellbeing by providing compassionate and attentive care in a group home setting.Assisted individuals with daily living activities to improve their independence and overall quality of life.Maintained a safe, clean, and organized environment for group home residents by performing housekeeping tasks.Implemented individualized care plans for each resident, addressing their unique needs and goalsParticipated in ongoing training sessions to enhance skills and stay current on best practices in the field of group home careOffered emotional support to residents during difficult moments, helping them cope with challenges in a healthy manner.Documented daily progress notes, tracking resident milestones and reporting any concerns promptly to supervisors or case managers as needed. Contributed to effective team communication by participating in staff meetings and sharing relevant information about resident needs or updates within the facility. Ensured strict adherence to regulatory guidelines, maintaining an up-to-date understanding of relevant healthcare laws and regulations.Documented client progress and activities in accordance with agency policies and procedures. Monitored clients' progress to adjust treatment plans accordingly. CNA 12/2015 to 05/2022RegalCare Of Waterbury  Waterbury, CTImproved patient care quality by monitoring and recording vital signs, fluid intake, and output. Assisted patients with daily living activities for enhanced comfort and wellbeing. Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.Built rapport with patients and families, providing emotional support during difficult times. Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.Conducted regular rounds to monitor patients'' physical and mental status throughout shifts. Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.Performed accurate documentation of patient information according to established protocols for record-keeping purposes.Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.Helped clean and prepare patient consultation rooms to maintain hygiene standards EducationN/A: Criminal JusticeBenedict College - Columbia, SCNursing 05/2015Naugatuck Valley Community College - Waterbury, CT

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