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Candidate's Name
Street Address  EMAIL: EMAIL AVAILABLE Mobile Ph: PHONE NUMBER AVAILABLE EDUCATION:The Pennsylvania State UniversityMaster of Business Administration (Sept. 2021-Sept. 2023) Bachelor of Science in Business Administration August 2017 GPA: 3.5 / 4.0 Marketing/Management (Major) Deans List of 2015 spring, Fall, 2016 Spring, Fall, 2017 Spring Relevant Courses:Finance, Accounting, Marketing, Economics, Legal Environmental Business, Leadership and Motivation, Effective speech, Business Writing, Strategic Business Planning etc. Speedway/Seven Eleven:General Manager: January 2022 - CurrentLead Assistant Manager: May 2021 - January 2022provided customer service leadership, trained, coached, alongside the General Manager, for all store employees. Maintained high employee retention by focusing on identifying qualified applicants, developed leaders, empowered employees, and encouraged employee productivity, as well as completing cash handling, safety, maintenance, and merchandising responsibilities. In the Store Manager's absence, taken the responsibility for the operation of the store. Ensured that all customers received fast and friendly service in a clean facility every time they visit the store. McDonalds:Assistant Manager: April 2006  Dec. 2011Giant Food/Martins Food Stores, Dubois, PA: Dec. 2014  Nov. 2017 Store Manager Trainee: Improved product sales, buyer behavior by providing faster and friendlier services to customers. Supervised many employees and managed the operations of the store including scheduling the employees, controlling the inventory levels, shrink, complying company rules and policies, made sure that the store-maintained cleanliness and safety standards were being met. Encouraged customers to donate money for the hungry, poor, and needy people. Supported customers to donate money for breast cancer charity foundations. Assisted co-workers with cash register and trouble-shooting problems. Provided friendly customer services to enhance customer satisfaction. Ross Stores Retail Company, Dubois, PA: October 2014  March 2021 Sales Associate: Demonstrated courtesy, respect, friendliness, and professionalism always. Provided accurate markdowns, counts and inventories as scheduled. Cross-performed in all assigned areas to ensure that merchandise sizing, ticketing and presentation are being done to company standards. Understood and provided all customer service programs with best practices including driving great contribution, true customer experience. Wal-Mart:Set-up associate: Feb 2019- April 2019Dairy Associate: May 2019- July 2019Fitting Room Associate: August 2019- March 2021Awards, Trainings, and Certificates:Business Analysis Training, Outstanding achievement certificates from The Penn State University, Academic Honor Awards, Delta Mu sigma Honor Award, Dean's list, Ross stores sales associate training, Giant Food cashier training, Giant Food store operations intern management experience.Skills:Customer Service, Microsoft Word, Excel, Access, Power Point, Office, Outlook. Etc.