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Click here or scroll down to respond to this candidateCandidate's Name
Address: Doral, Fl. Street Address
Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLECareer GoalI am seeking a position where I can apply my customer service skills and sales experience to contribute to the team's success and deliver an exceptional customer experience.Professional experienceMS Technology, 2021. C. A. Caracas, Venezuela.-Sales and Operations Manager. (2022-2024).Responsibilities:Supervise and lead the sales team to achieve the set goals.Develop sales strategies and coordinate day-to-day operations.Manage inventory and optimize operational processes.Provide high-quality customer service and manage customer relationships.Hire, train, and evaluate staff.Manage budgets and submit financial reports.Ensure compliance with company regulations and policies.Plan and execute long-term strategies for business growth.-Telephone Equipment SalespersonResponsibilitiesCustomer Service: Understand needs and recommend products.Demos - Show features and benefits of phones.Problem Solving: Manage Questions, Complaints, and Returnsefficiently.Sales: Achievement of Objectives: To reach and exceed sales goals.Suggest additional or higher quality products.Promotions: To inform about current and future offers to customers.Transactions: Handle sales and payments accurately.Financing: Assist with payment and financing options.Product Knowledge:Continuous Update: Stay up to date with the latest releases and trends.Technical Specifications: Have a deep understanding of the functionalities of the products.Inventory Management: Stock Control: Maintain and replenish inventory.Merchandising: Present products in an attractive and organized manner.Customer Relations: Follow-up: Ensure after-sales satisfaction.Loyalty: Promote loyalty programs.Market Knowledge: Competition: Analyze market offerings.Feedback: Informing management about customer preferences and demands.Distribuidora LAFARE, C. A. Caracas, Venezuela.-General Manager. (2016-2022).Responsibilities:Sales Management: Sales Strategies: Develop and execute strategies to increase sales of prosthetics and clinical products.Sales Team Supervision: Lead and motivate the sales team to meet and exceed sales goals.Sales Analysis: Evaluate sales data to identify trends and opportunities for improvement.Day-to-day Operations: Coordination of Activities: Ensure an efficient workflow in all day-to-day operations.Inventory Management: Supervise inventory control, ensuring the availability and quality of products.Process Optimization: Improve operational processes to increase efficiency and reduce costs.Customer Relations: Customer Support: Ensure exceptional customer service and resolve any issues or complaints in a timely manner.Customer Loyalty: Implement strategies to increase customer loyalty and satisfaction.Personnel Management: Hiring and Training: Recruiting, hiring, and training new employees, ensuring the team is well-prepared.Performance Appraisal: Evaluate staff performance, providing feedback and development plans.Financial Management: Budgets and Expenses: Prepare and manage operational budgets, controlling expenses and ensuring compliance with financial objectives.Financial Reporting: Prepare and present financial and operational reports to senior management.Regulatory Compliance: Regulations and Policies: Ensure compliance with all legal regulations and internal company policies.Health and Safety: Maintain a safe work environment, complying with occupational health and safety regulations.Strategic Planning: Long-Term Goals: Develop and execute strategic plans for business growth and expansion.Innovation and Continuous Improvement: Encourage innovation and continuous improvement in all aspects of operations.Supplier Relations: Supplier Management: Negotiate and manage relationships with suppliers to ensure high quality products and good purchase terms.Supplier Evaluation: Evaluate supplier performance and adjust relationships as needed.Marketing and Promotion: Marketing Strategies: Develop and execute marketing strategies to promote the company's products.Advertising Campaigns: Coordinate and monitor advertising campaigns to increase visibility and sales.EducationHigher University Technician in Computer Science.Colegio Universitario "Fermn Toro". Caracas, Venezuela. 2007.Skills- Excellent customer support.- Effective communication skills.- Ability to work in a team.- Microsoft Office 365 operating system- Knowledge of cash register management.- Ability to work in a fast-paced environment.- Basic knowledge in inventory management.- Intermediate knowledge of the English language.References:Available upon request. |
