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Click here or scroll down to respond to this candidateCandidate's Name
Dallas-Fort Worth, TX Street Address -251-8783 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEBUSINESS ANALYST / DATA ANALYSTSummary:Currently looking for opportunities as a Data Analyst where I can utilize my knowledge to help organization achieve its objectives while utilizing my technical skills. Skillfully and proactively identified and resolved critical systems/Data/ network issues, reducing production downtime by 30%.Specialized in providing superior support for conducting special projects and production systems to include refining and automating processes while tracking issues. Driving operational cost down, while increasing standardization, stability and increasing end-user satisfaction.Used analytical reporting expertise in Advanced Access and Excel Pivot table/chart features to increase efficiency by 30%.Core competencies include: Integration Troubleshooting Process Improvement Analysis Customer Relations Project Management Vendor ManagementTECHNICAL SKILLSLanguages/Database: SQL, IT Client Manager, INFOR, AWS, SharePoint, OracleApplications/Tools: Microsoft Office, ITCM, SharePoint, Microsoft Visual Studio, Online DocumentationSoftware/OS: MS SQL Server, Windows Enterprise Server, UNIXNetworking: Wireless Networking, Ethernet, TCP/IP Protocol, IP AddressingEnvironment: IT Client Manager, SQL Server, Microsoft Azure, Windows Servers, Quip, Slack, Amazon Documents, Wiki, Chime, Service Now, Workday, Always-On, EMC DDBost, Performance Monitor, Backup UtilityEXPERIENCEPersistent Systems, RemoteBusiness Analyst - Amazon (Contract)October 2022 June 2024Reduced backlog of pending cases by 10% through proactive issue resolution.Increased accuracy and reduced human errors by 15% using Salesforce, MS Excel, and Amazon Quip.Managed Salesforce reports tracking based on geographic location and marketing strategies, enhancing reporting efficiency by 20%.Delivered services including business analytics, project management, quota management, data reporting, online research, and strategic planning, improving overall project delivery timelines by 25%.Utilized AWS tools and services like S3, Salesforce, Quip, and Amazon Workdocs, streamlining data workflows by 30%.FISERV, Irving, TXTechnical Operations Analyst July 2020 September 2022Reduced production downtime by 30% by identifying and resolving critical system/ATM network issues.Created database objects (tables, views, indexes, functions, and stored procedures) that improved database performance by 25%.Increased efficiency by 30% and reduced downtime by 20% using advanced Excel pivot table/chart features.Utilized ITCM, Device Manager, ITIL Process Central, and Alarm Point to enhance system monitoring and alert management, reducing response time by 15%.Created service point knowledge management articles, reducing ticket resolution time by 20%.CHRISTUS Health, Irving, TXFinance Systems Analyst (Contractor) December 2019 March 2020Increased reporting efficiency by 36% through advanced Access and Excel reporting techniques.Improved forecasting accuracy by 25% and streamlined cost allocation processes.Facilitated Technology Business Management (TBM) using Apptio, enhancing budget planning and cost transparency by 40%.FISERV, Irving, TXMicrosoft SQL Server Database Administrator August 2016 September 2019Reduced production downtime by 40% through proactive issue resolution and improved system monitoring.Managed database backup, restore, system alerts, maintenance, and access control, increasing database reliability by 30%.Implemented high availability and replication methods (clustering, mirroring, log shipping), improving database uptime by 35%.Utilized CA Clarity Project, ITIL Process Central, Alarm Point, and BMC Remedy, improving incident management efficiency by 20%.I.T. Support Specialist May 2011 July 2016Decreased incidents by 30% over two years by monitoring systems and resolving issues proactively.Configured and troubleshot Windows services, monitored event logs, and wrote PowerShell scripts for monitoring file delivery, reducing manual intervention by 25%.Utilized tools such as Foglight, Spotlight, Splunk, ExtraHop, and integrated alerting with CA APM and Service Now workflows, reducing alert response time by 20%.Reduced production downtime by resolving critical systems/network issues, improving system availability by 30%.New Breed Logistics, Fort Worth, Texas Contractor Data AnalystUsed analytical reporting expertise in Advanced Access and Excel Pivot table/chart features to increase efficiency by 26 %.Provided professional skills necessary for all phases of data processing, analysis, and reporting (including data extraction, storage, manipulation, and analysis).Analyzed massive and highly complex data sets, including ad-hoc analysis and data manipulation.Motorola Inc, Fort Worth, Texas Contractor - Technical SupportManaged diverse installation, upgrade, and troubleshooting projects for 300 windows based desktops.Skillfully and proactively identified and resolved critical systems/network issues, reducing production downtime by 22 percent.Extracted and analyzed data using SQL, MS Access and MS Excel.Troubleshot, re-flashed, and re-programmed hardware.Re-installed GSM, CDMA (Droid X), and iDEN mobile phone operating systems.Southwestern Medical Center, Dallas, Texas Management AnalystDeveloped MS Access based utility reports to analyze HRMS payroll system resulting in 29 percent increased profitability.Increased W2, retirement data, third party and insurance report accuracy to almost 100 percent.Analyzed current payroll system and provided check register specification.Reconciled budget, fellowship, and hourly payroll data with current system.Examined KRONOS payroll data for St. Paul and Zale Lipshy University Hospitals.Education:Bachelor of Science Degree in Electrical Engineering - University of Texas at Arlington, TexasInternational Diploma in Computer Programming & Applications - Apple Institute, Hyderabad, IndiaDiploma in Electrical Engineering - University of Kerala, Pandalam, IndiaSQL Server 2008 R2 training - Fort Worth, TXOracle Workshop 1&2 OCA and OCP training, Dallas County Community College, Irving, TXITIL Foundation Certification - Dallas, TXWindows Server Administration Fundamentals, Installing and Configuring Windows Server 2012, and Administering Windows Server 2012 - Johns Creek FiservCompleted the course GenAI Assisted Coding using Amazon Code Whisperer 2024 - Online |
