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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEmployment History12/2019 - 10/2023 Warehouse AssociateMedline Industries, LP, Perryville, MD*Responsible for operation of material handling equipment* Pulls and packs product in a timely manner* Keeps products separate and organized and in good condition, reporting problems to mitigate safety issues.01/2016 - 02/2019 Customer Support Center Co-Worker Ikea, Nottingham, MD Accept incoming calls from customers and resolve their issues by collecting information, informing customers of options and finding a solution Process phone sales orders for customers and help them select merchandise using knowledge of the Ikea product range and services Assist customers with stock information and assembly instructions as needed01/2014 - 12/2015 Accounts Receivable/Collections Clerk Eastern Lift Truck Co, Halethorpe, MD Worked high volume of customer collection calls and/or correspondence to collect overdue customer balances Provided customer service regarding collection issues, recommend account adjustments, resolved client discrepancies and short payments Maintained customer files and made sure that necessary documentation was received, noted and filed Processed credit card payments through online software and by phone and posted to customer accounts01/1998 - 12/2009 Office/Case Administrator, Ellen W. Cosby, Chapter Ellen W. Cosby, Trustee, Towson, MD Managed Chapter 13 cases with complex legal and financial issues, including recovery of funds disbursed inappropriately Analyzed completed cases for legal compliance and funding requirements Performed monthly close-out procedures Computer Support Created and maintained computer-generated forms, pleadings and reports on database Trained new employees on software applications Provided back-up computer support, including troubleshooting 04/1992 - 01/1998 Office/Case AdministratorEllen W Cosby, Trustee, Towson, MD*Analyzing Chapter 13 bankruptcy cases, Administrative duties for the Trustee i.e.: filing motions, pleadings with Bankruptcy Court, scheduling, back up IT support, training new employees on computer system, responsible for dealing with building management and all vendors and maintained all office equipment, as well as ordering office suppliesEducation HistoryBusiness And Science2 Years of College or a Technical or Vocational School Community College of Baltimore County, MDBusiness/ScienceHigh School DiplomaLake Clifton Sr. High School,, None SelectedDetailed ReferencesReferences Available on Request |