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Click here or scroll down to respond to this candidateCandidate's Name
Service Desk Support SpecialistNew York, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLE Linkedin LINKEDIN LINK AVAILABLE US Army Vet EDUCATIONBachelor of Science - Computer Science, Minor in Cybersecurity Fordham University, New York Relevant Courses: Java Programming Data Structures Computer Algorithms Cybersecurity and Applications Secure Cyber Networks Mobile Device Programming Info and Web Programming Database Systems Networks and Comms Forensic Computing Data Mining Computer TheoryPROJECTS - https://github.com/pelimacParking App - Spotup Developed the SpotUp parking application for iOS using Swift, providing users with a seamless and intuitive parking experience. Integrated PostgreSQL as the primary database system, ensuring robust data storage and retrieval capabilities for user and transaction data Leveraged data analysis techniques to optimize parking availability predictions, enhancing the accuracy of parking spot recommendations. Employed Postman for API development and testing, facilitating real-time communication between the app and server for updates and transactions. Developed and implemented a rigorous Performance Test protocol to enhance overall reliability Azure Cloud Detection - (SIEM) Configure and Deploy Azure Resources such as Log Analytics Workspace, Virtual Machines, and Azure Sentinel Utilize KQL to query Logs Utilize MITRE ATT&CK to map adversary tactics, techniques, detection, and mitigation procedures Task Manager App Developed a task manager application using REST API and Mongoose, allowing users to create, read, update, and delete tasks. Designed and implemented a user authentication system with JSON Web Tokens (JWT) to ensure secure access to the application. IT Ticketing System Deployment Coordinated a team in implementing an IT ticketing system to streamline support processes and improve user satisfaction. Implemented custom features to automate ticket assignment based on skillset and workload, reducing response times by 30%. Integrated knowledge base articles directly into the ticketing system, empowering users to resolve common issues independently and reducing ticket volume by 20%. Conducted user training sessions to ensure smooth adoption of the new system and provided ongoing support for users experiencing difficulties. Experience resetting passwords for computers; desktops and laptops Collaborated with cross-functional teams including IT operations, management, and end-users to gather feedback and continuously improve system functionality.CERTIFICATIONS Google Cyber Security Professional (2023) CompTIA Security + (2024) ISC2 CC Certified in Cybersecurity (2024)SKILLS Front End Development:C++ (proficient), Java (proficient), Python (proficient), React.js (proficient),React.Native (proficient), LESS(prior experience), HTML (proficient), CSS (proficient), JavaScript (proficient), JSON (proficient), .NET (proficient), Visual Studio IDE(proficient), Webpack (prior experience), Typescript (proficient). Back End Development: Express (proficient), Node.js (proficient), RESTful API (proficient). DATABASES: SQL (proficient), Dynamodb (proficient), PostgresSQL(proficient). ADDITIONAL: Git (proficient), Integrated Circuit Design (prior experience), Functional Programming (proficient), OOP (proficient), Experience with UI/UX Design (proficient), Experience with Technical Design Docs (proficient), Experience with Experience with Agile and Scrum, Experience with SaaS security (Google Workspace, Salesforce, Workday, Atlassian.), Experience with command- line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.). PROFESSIONAL EXPERIENCEStop & Shop - Asset Protection - Security (February 2022 - PRESENT) Responsible for providing a secure destination to shop for customers, a safe workplace for associates and the protection of company assets for the ongoing success of stores. Investigating the loss of asset(s) including merchandise, money, and property, and writing detailed reports while maintaining strict confidentiality of all investigation-related information. Preventing loss and shrinkage through monitoring, surveillance, and other LP tactics resulting in 45k+ of merchandise recovery. Oversaw district of 16+ stores and made sure they are in compliance with current policies. Trained over 200 associates on asset protection and loss prevention strategies leading to a reduction of internal cases by 30%. Incorporated strong Help Desk skills to troubleshoot, manage and improve overall asset protection and security measures Used expert knowledge of Information Systems Management to investigate and resolve potential vulnerabilities in the company's asset protection strategy Troubleshot and maintained Desktop Operating Systems, enforcing Stop & Shops asset protection policies and procedures. ADDITIONAL RELEVANT EXPERIENCEUS ARMY - Chemical Technician (November 2017- September 2021) Led a squad of soldiers, overseeing their training and development, and ensuring high performance and consistent results to achieve their best. Demonstrated exceptional attention to detail in managing daily tasks, including conducting maintenance on vehicles and equipment, patient and vehicle decontamination, and managing all CBRN equipment and training for a company of 400 soldiers. Applied critical analysis and problem-solving skills in various contexts, such as site exploitation in unstable conditions, lab, and on- site chemical analysis leading to a 90% detection success rate. As the maintenance representative for the platoon, exhibited consistency and reliability in managing and maintaining all equipment, ensuring optimal performance and readiness. |
