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Street Address  Maine Ct.Orland Park, IL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCEUnited Parcel Service-UPS Addison, ILDecember 2008 -PresentCorporate Collections Analyst- Provide superior customer service. Identify, prioritize, and resolve complex issues- Develop, create, analyze collection and accounts receivable reports- Update customers and other stakeholders information using various software programs- Monitor and maintain assigned customer accounts- Participate in conference calls with internal and external customers- Submit recommendations to write off account balances March 2004 - December 2008HR Employment Associate- Answer questions about employee benefits, contract details, workplaces policies, sickness absences and opportunities for progression or training- Take appointments and set applications for employment March 1991 - March 2004Preferred Customer Associate- Provide a one-to-one customer experience- Analyzing and resolving problems, solving tracing and claim inquiries and maintaining ownership of customer situations through resolution which include follow-ups and making outbound calls.- Preform work with minimal supervision, have the ability and solve problems and possess excellent communication skills while building relationships. January 1991 - March 1991January 1988 - December 1988Customer Service Representative- Communicate with internal and external customers on a daily basis via phone, fax, and email. Analyze data and responding to customer communications timely.- Processing international shipments; ensuring customer requirements are resolved- Manually process employee timecardsThe Walt Disney Company Lake Buena Vista, FLDecember 1988 - January 1990Hotel Front Desk Host- Assist guests during check-in and check-out, including phone and face-to-face interaction- Assist guests with questions about tickets, directions, event schedules, an other information regarding the Resort to help create a magical experience.- Stationed at front desk to check-in guests and process all transactions regarding forms of paymentEDUCATIONJune 2007National Louis University Downers Grove, IL- Bachelor of Science- Major: PsychologyJune 2006Moraine Valley Community College Palos Hills, IL- Associate of Arts and Science- Major: Psychology