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Account ManagerEMAIL AVAILABLE PHONE NUMBER AVAILABLEEaston, CT Street Address
Talented professional with a history of success in customer service and account management roles. Background includes working with high-level stakeholders and senior leadership to support complex and emerging needs. Well-versed in ways to promote solutions that increase sales outcomes and build trust with clients. Currently completing additional training in Google Docs and other systems to ensure optimal efficiency and minimal time to onboard. Eager to return to the workforce and leverage skills into an insurance role. Areas of Expertise Customer Service & Support Strategic Analysis & Planning Proactive Problem-Solving Sales Lead Qualification Multi-Tasking Ability Communication Skills Relationship Building Account Management Solutions SalesProfessional ExperienceSabbatical / Childcare 2002 PresentTransitioned from career to childcare, helping build strong relationships through consistency of effort. Identified opportunities to improve relationships and follow through on goals. Utilized multi-tasking ability to ensure the timely completion of tasks, goals, and projects. Communicated with children, family members, and other key figures to ensure positive outcomes and safety. Successfully navigated complex issues related to legal and special education programs. Planned and executed house moves from start to finish, including communications with vendors and other stakeholders.Willis Global Aviation, New York, NY 1998 2002Account ManagerLiaised with commercial insurers and aircraft owners and corporations to collect price quotes, assess risk, and perform due diligence practices. Fostered strong partnerships with leadership to consistently achieve positive outcomes. Educated clients on solutions to create engagement and interest. Collaborated with the Senior VP to improve marketing and strategy for optimal success, offering recommendations and insights based on daily activities and client feedback. Achieved 100% of goals during tenure in role.Signature Flight Support, Washington, DC 1997 1998 Customer Relations CoordinatorCollaborated with aircraft owners and key stakeholders to ensure consistent maintenance and servicing schedules. Tracked progress of work assignments, prepared reports for senior management, and maintained client profiles. Recognized for ability to identify solutions that supported customer relationship retention. Midcoast Aviation, Inc., St. Louis, MO 1994 1997 Customer Service RepresentativeHired to leverage organizational skills to plan, coordinate, and schedule aircraft servicing, in alignment with FAA guidelines. Functioned as a vital partner with customers and internal stakeholders. Monitored activities to ensure 100% compliance and compiled reports for leadership review. EducationBachelor of Science in Aeronautical Administration Parks College of Saint Louis University |