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Destiny Hicks CONTACT:Raeford, NCPHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEArcPoint Labs Fayetteville, Nc  PhlebotomistJuly 2022 - PRESENT Completed proper sanitation and cleaning of equipment and work areas between patients. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport. Centrifuged blood samples as outlined in clinical protocols. Reviewed patient records for accuracy and completeness. Tracked collected specimens by initialing, dating and noting times of collection. Packaged and shipped specimens to the central lab daily. Followed established guidelines for reporting significant medical errors or unanticipated outcomes in patient care.Bubbas 33 Fayetteville, Nc  Server/Bartender/ Key ManagerFebruary 2018 - July 2022 Cultivated warm relationships with regular customers. Worked with a POS system to place orders, manage bills and handle complimentary items. Explained menu items and suggested appropriate options for food allergy concerns. Bussed and reset tables to keep the dining room and work areas clean. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Kept register accurate through correct billing, payment processing and cash management practices.Texas Roadhouse Fayetteville, Nc  HostFebruary 2016 - May 2017 Giving great customer service on a daily basis. Helping management train new servers. Money handling. Retains customer retention through customer service. Resolve customer complaints regarding sales and service. SKILLS Customer/Client relations Personable and outgoing Opening and closingprocedures Goal-oriented Excellent customerservice skills POS systems Detail-oriented Staff training anddevelopment Phone etiquette Sales driven Experience with moneyhandlingEDUCATION:Fayetteville TechnicalCommunity College,Fayetteville, Nc
CertificationMay 2018 - August 2018PhlebotomyHoke County HighSchool, Raeford, Nc
High School DegreeAugust 2013 - June 2017CERTIFICATION:American Society of PhlebotomyTechnicians: PHONE NUMBER AVAILABLE