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Click here or scroll down to respond to this candidateCandidate's Name
KELLEYStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYSystem/Network Engineer I- L4 Support, Project Work with exceptional skills in solutioning and implementing resolutions to issues. Taking on new projects with little transition and with little or no supervision.. Capable of learning skills quickly for completion of the project. . Desiring to obtain an IT Engineering position with a reputable company. SKILLS System software install andmaintenance level 4 support Project management/Project Work Subject matter expert in manyareas including win 10 Siemens corporation - ringfencedinto the heath care division Active Directory/SCCM Customer service focused Issue resolution, Problem-solvingabilities Documentation and reporting Excellent communication abilities EXPERIENCESystem /Network Engineer 3Atos Global IT Solutions Purchase, NYApril 2013 - Current Senior Team Member of the MCD Technical Group - Fielding and Servicing a Large Corporate Contract stemming from Networking, Migrations, Transformations, software installation, O/S Deployments and compatibility, Win 7\Win10 Image creation, support, build, manage and update image and Creation and Maintaining MDT database for deployment. Win 7\Win 10 Image rollout for approx. 2500 employees on site Staff aug on site for 6 years - job details: Network Implementation, documentation and troubleshooting. Various IDF Projects along with Documentation of Port Assignments, MMSA Wlan Focused Project, Completed Site switch stacking, Working on the SDLan Project, Asset Management, Developed and implemented tailored service plans to the needs of particular clients. Acknowledged customer issues and resolved their problems quickly and efficiently - with Customer Satisfaction as Priority. Effectively communicated with other employees and upper management to ensure complete care of customers. Creation of Work Level Instructions (WLI) to share knowledge. Collaborated with colleagues to discuss strategies. to best serve our customer. Fulfilled administrative duties, including: completing and filing paperwork, and setting appointments. Atos Engineer 1Atos Global IT Solutions Purchase, NYApril 2012 - March2013 Other IT and computer service activitiesTechnical Support Specialist SeniorNative Staffing Chicago, USAMay 2011 - March 2012 Collaborated with Team to plan, develop and implement processes for various projects: Retail Division: Software Distribution and Packaging for ING Corp Internal Division: Breakdown of Startup Scripts to be replaced by GPO Hired on to Siemens as Full Time employeeInformation TechnologyAdvanced Technology Company Peoria, ILFebruary 2000 - April 2011 Technical Support Specialist Senior Training Support Technicians on various products serviced Desk Side and Contract Support for Several Contracts in the Chicago Area Trained new IT team members in company-specific systems and information protocols. Data Center Monitoring and Break/Fix HP Blade,, IBM Blade, HP Proliant EDUCATIONBa business management, minor economics, accounting and marketing Barat College, Lake Forest, ILJune 2000Associates Degree Retail ManagementRobert Morris College, Chicago, ILMay 1977Associates Degree Information TechnologyCollege of Lake County, Grayslake, ILJanuary 2016CERTIFICATIONSComptia Certification# 1f6c87 - CompTia A+ Certification, Comptia Network +,, Comptia Server+, HP certification # 9991259956, -APS - HP Designjet Solutions [2006] APS - HP Desktops, Workstations and Notebooks [2010] APS - HP ProLiant ML/DL/SL Servers [2010] APS - HP Commercial Desktops, Workstations & Notebooks APS - HP LaserJet Solutions (2006) APS - HP ProLiant Servers (2005), HP Blade Servers, IBM xSeries Servers Leveno Notebook Systems Leveno Desktop Systems |
