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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with vast administrative experience and strong leadership skills. Facilitates efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguard patient privacy and confidentiality.oBilingual Fluent in English and SpanishoManage time and priorities in multi-task environmentsoEffective problem solver, able to assess situation and identify solutionsoWork as part of a team and maintain a professional and positive environmentoMicrosoft Office Applications / MS Excel MS Word MS PowerPoint MS Outlook MS Publisher MS AccessoComputer Softwares: QuickBooks Quicken Zoom Loom Social Media Marketing/Publishing for Content AppsoTyping Speed: 45 WPMKEY QUALIFICATIONSHuman Resource Management Organizational Improvements Interpersonal Professional CommunicationsBusiness Operations Practice Structure, Leadership & Management Medical Administrative ProceduresHealthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Medical TerminologyInsurance Verification CMS 1500 Processing Co-Payments UB-04 Medical Records ManagementInsurance Billing Procedures Insurance Claim Cycle Health Records ManagementElectronic Health Records (EHR) Electronic Medical Records (EMR)EDUCATIONUltimate Medical Academy Associate of Science Degree Healthcare Management, 2021Combating Medicare Parts C and D Fraud, Waste, and AbuseMedical Billing: Form CMS-1450 and the 837 InstitutionalMeaningful Use Regulations / Medical Record EssentialsComputer Systems Institute Diploma Computer Networking Programs, 2013Computer Systems Institute Diploma Business Career Programs, 2011WORK EXPERIENCECandlewood Suites Kenosha, WI 01/2024 CurrentFront Desk Night AuditoroGreet guests and complete the registration process including: inputting and retrieving information from the computer, confirm guest information and room rate, select rooms, coding electronic keys, create reservations, monitor noise levels, group arrivals/checkouts, Property Security WalksoUsing Night Audit checklist, and runs close-out reports and backups.oAssist guests with check-out including: using the point-of-sale system, handling money, processing credit and debit cards,oDemonstrate a thorough knowledge of hotel information, including but not limited to, room categories, room rates, packages, promotions, knowledge of the local area and other general product knowledge and answer all guest inquiriesoRespond to guest inquires and requests and resolve issues in a timely, friendly, and efficient manneroOperate multi-line telephoneoLight Housekeeping and Maintenance as neededThorntons Gas Station Riverwoods, IL 03/2023 02/2024Customer Service RepresentativeoEnsure a high level of guest satisfactionoEnsure speed of serviceoUnderstand and be capable of handling guest concernsoMaintain store presentation and standardsoEffectively and efficiently execute daily tasksoUphold Thorntons Core ValuesoFood Preparation and Batch CookingHotel Indigo Vernon Hills, IL 05/2021 12/2023oAnswer incoming calls and provide strong customer serviceoCheck guests in and out, process and post payments, and update information in computer systemoAssist housekeeping department and operate convenient storeoMaintain a clean, organized front lobbyUltimate Medical Academy Beach Park, IL 12/2019 08/2021Graduate A.S. Healthcare ManagementoRemained self-directed, motivated, and accountable for personal actionsoCame prepared for class and completed assignments on timeoNavigated new technology, utilized available resources, and set realistic expectationsRed / Black Flash Cab Waukegan, IL 06/2018 02/2019DriveroChecked students in and out, handled inbound and outbound phone calls, and documented services providedoDrove passengers to destinations, worked autonomously, and assured safe entrance to schooloTransported students to and from school and related eventsoRemained alert in heavy traffic or bad weather, and followed safety rules and regulationsElite Motors Call Center Waukegan, IL 08/2017 04/2018Business Development RepresentativeoHandled incoming and outgoing calls and set appointments for dealership sales teamoBuilt and maintained positive client and customer relationsoMaintained client and customer interactions in CRM SystemoProvided translation services and acted with discretion when handling confidential informationMilitary Child Development Center Great Lakes, IL 02/2016 05/2016Front Desk Operations ClerkoChecked guests in and out, managed files, and practices officiality requirementsoOversaw incoming and outgoing emails, faxes, and phone callsoManaged vendor communications and payments, took attendance, and maintained inventory levelsUnaccompanied Housing Boorda Hall Great Lakes, IL 10/2015 02/2016Front Desk AssociateoInterfaced with customers via inbound and outbound phone callsoInput manually or utilized PMS system to register, assign rooms, and arrange departure for military tenantsoProvided and retrieved room keys and cardsoAssisted in handling tenant complaints by inputting work orders in PMS system and alerting appropriate personneloWelcomed and handled guests and tenants with a positive and professional attitudeoEnsured security and privacy of tenants and guests at all timesPrimerica Volo, IL 05/2013 02/2016Senior RepresentativeoScheduled appointments via outbound phone callsoEstablished rapport and maintained business relationships with clientsoHandled direct sales, maintained product knowledge, and provided outstanding customer serviceoRecruited candidates, trained new hires, and managed client financial portfoliosoManaged paper and electronic files, wrote insurance policies, and set up automatic draftsoUtilized Microsoft Word and Excel and entered dataVolunteer experience includes 6 months as an Administrative Assistant to Director of Education / Donations Procurer |
