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Click here or scroll down to respond to this candidateCandidate's Name
Lafayette, INEMAIL AVAILABLEPHONE NUMBER AVAILABLESummarySeeking long-term employment and growth with a well-established company where my skills may be implemented and enhanced. This will be my last career change-I plan to work right up until retirement!Work ExperienceInternet Sales ManagerBob Rohrman Auto GroupLafayette, INOctober 2016 to February 2021*Outbound lead follow-up: Internet Inquiries, Un-sold traffic, lease renewals, etc.*Answer all incoming phone calls according to a proven, pre-set script, and schedule sales appointments.*Confirm appointments and re-schedule missed appointments.*Purify and update customer changes in database.*Contact current customer base on current marketing incentives.**Became top seller within the 3rd month I was there and every month thereafter- with a proven record of positive customer satisfaction!***I was awarded "Employee of the Month" on several occasions! Internet Sales ManagerMike Raisor Automotive Group Lafayette, INNovember 2015 to October 2016*Outbound lead follow-up: Internet Inquiries, Un-sold traffic, lease renewals, etc.*Answer all incoming phone calls according to a proven, pre-set script, and schedule sales appointments.*Confirm appointments and re-schedule missed appointments.*Purify and update customer changes in database.*Contact current customer base on current marketing incentives.**Became top seller within the first month I was there with a proven record of positive customer satisfaction results!Paralegal AssistantCaroline BriggsAttorney of LawLafayette, IN2012 to 2014*Scheduled appointments, court appearances, and depositions.*Prepared documents and organized materials for trial.*Filed orders with the court and opposing counsel.*Typed memos and correspondence.*Performed office procedures in the everyday running of a legal office.**Earned a raise and thanks from Caroline after taking charge of her hectic schedule and ensuring smooth organization. Completely eliminated missed deadlines within 3 months!ReceptionistStewart C. Miller & Company IncLafayette, IN1986 to 2009*Greeted visitors and answered an 11 multi-line switchboard operating system.*Screened calls and referred callers to appropriate personnel as necessary.*Ordered supplies and acted as primary point of contact with vendors.*Helped mail room by opening and distributing mail accordingly. Customer Service Representative*Ability to know different insurance plans.*Ability to break down medical, dental, and vision benefits to providers and/or insured members.*Ability to break down and explain claim status.*Ability to send claims back through in the event they were processed in error.*The importance of maintaining excellent customer service!**An example of excellent customer service would be a time in which our office did NOT receive a particular claim. The provider turned it over to collections. I stopped this in two steps:1) Telephoned the provider asking to have the claim faxed to my attention. 2) Telephoned the collection agency asking to have it pulled back out of collections.Assistant Office Manager*Made daily deposits to the bank.*Handled any and all refund checks.*Prepared, completed, and mailed taxes on a quarterly basis.*Handled monthly check reconciliation for many different accounts.*Backup to the current receptionist.EducationIvy Tech Community College Lafayette, IN |
