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Candidate's Name
Street Address  S Crow's Nest Dr, Gilbert AZ | PHONE NUMBER AVAILABLE
EMAIL AVAILABLE | Candidate's Name  | LinkedIn




EDUCATION                             CAREER OBJECTIVE

Master of Science Computer            Passionate and detail-oriented Production Support Engineer with
Science, Software Engineering         expertise in automation, DevOps, and IT support. Skilled in Python,
Concertation                          PowerShell, BigFix, and maintaining Middleware and Java applications,
                                      Microsoft 365, and Active Directory. Transitioned from healthcare,
University of Merrimack; Boston;
                                      bringing meticulous attention to detail and adherence to regulatory
Massachusetts
                                      standards. Committed to continuous learning and eager to drive
2023-Current                          innovative solutions in a dynamic IT environment.

                                      WORK EXPERIENCE

Bachelor of Science in Education,     Marshall Tax Accounting and IT Services; June 2023- Current
Rehabilitation Studies and Services
                                      Production Support Engineer
University of Arizona; Tucson,             Set up automation scripts for installs using Python and PowerShell for
Arizona                                    deployments and system updates
                                           DevOps Support
2019- 2023                                 Utilize BigFix for patch support and software distribution
                                           Java Application support, Microsoft 365 assistance, and Active Directory
                                           administration
                                           Maintain and troubleshoot J2EE versions for Middleware applications
TECHNICAL SKILL SET                        Proficient in leveraging a range of tools to support diverse environments
                                           effectively
     Platforms: Windows Server
     2012/ 2016/ 2019                 Walgreens Pharmacy; August 2022- June 2023
     Application Coding: C++;
     Javascript; OOP; SQL; C#         Pharmacy Technician
     Networking/ Protocols: LAN;
     WAN; TCP/ IP; WINS;                   Employ prescription data entry processes to verify private patient
     DHCP; DNS; ISDN; DSL;                 information under HIPAA guidelines
     T1; T3; Frame Relay; FTP              Knowledge of drug classifications and safety
     Desktop Application                   Processing patient insurance using keen attention to detail in order to
     Software: MS Office Suite; MS         obtain missing information and interpret medical abbreviations (SIG
     Visio; Perforce; Remedy; Git;         codes)
     GitHub
     Monitoring Software: HP
     Open View; Splunk;
     ExtraHop
     Customer Service 3 years