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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Chandler, AZWORK EXPERIENCECCT Research Jan. 2021  PresentIT Technician - Remote Gilbert, AZCCT Research conducts clinical trials to provide patients with innovative medical treatments and safe, effective care options. They have more than 200 employees across 20 locations in the USA.As our IT technician, I provide technical support to all employees across 13 states, as well as to the doctors we partner with so they can properly care for our patients.Troubleshoot and fix software, hardware, and network issues.Train end-users how to set up and use new technologies, including keeping an up-to-date company articles and documenting all work done.Carvana Aug. 2021  Dec. 2021Customer Advocate - Remote Chandler, AZAssisting and advocating customers who call with questions or concerns.Advocating for customers through research, and follow-ups with actionable information.Keeping detailed and clear records of all customer interactions for other advocates. Paw Commons Apr. 2020  Jul. 2021Sales Associate and Dog Trainer Gilbert, AZSee below.Top Dog Boarding & Training Aug. 2015  Mar. 2020Sales Associate and Dog Trainer Gilbert, AZManaged several employees and head of safety of the people and animals on property.Teaching and coaching clients, helping them understand training concepts and facilitating a safe and effective learning space for both adults and children.Working with individuals with various physical and mental special needs. Asset Research Services Jan. 2012  Aug. 2015IT Technician Chandler, AZProvided onsite and offsite technical support to all employees for software, hardware, and network issues.Hands-on repair with various types of laptops, desktops, servers, and mobile devices. CERTIFICATIONS, SKILLS & INTERESTSSkills: Troubleshooting, O365 administration, Microsoft Azure, risk mitigation, trained in HIPAA compliance, teaching, written and verbal communication, customer service, empathy, remote work.Interests: Comic books (but only old and bad Marvel comics), competitive dog training (Belgian Malinois ftw), poetry, vintage polaroid photography.