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Candidate Information
Title Case Management Customer Service
Target Location US-AL-Birmingham
Email Available with paid plan
Phone Available with paid plan
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OBJECTIVETo contribute existingexperience, knowledge, skillsand abilities to an organizationthat can aid my growth anddevelopment along my careerpath. Iam dependable, matureand ready toSKILLSWordKronos Payroll softwarePowerPointExcel SpreadsheetsMedical TerminologyCustomer ServiceAdministrativeMulti Phone LinesAssessmentsDischarge PlanningCase ManagementConnie Givens, BSWBIRMINGHAM, ALPHONE NUMBER AVAILABLEEMAIL AVAILABLEEbucarionaLawson State Community College 3060 Wilson Rd. S.W.Birmingham, Al. 35221Associate degree: Pre-Social WorkGraduation Date: May 2020 (Cum Laude)Miles College 5500 Myron Massey BlvdFairfield, Alabama 35064Bachelors degree: Social Work-BSW_Graduated Date: May 2024PHI ALPHA HONOR SOCIETY 2023 (Miles College)EMPLOYMENTPearson Hall Rehabilitation Alcohol and Drug TreatmentInternship Miles College. 1/2024- 5/2024Expanded my knowledge of cultural diversity, Engaged in smallgroup activity, to help clients see positive perspectives of theirgoals to focus on their recovery. Case Management completingHuman Needs assessments, Discharge Planning also co-facilitategroup discussions. Researched topics for each group to presenteach day.STAFFING COORDINATORPRINCETON BROOKWOOD HOSPITAL701 Princeton Ave SW. BirmincHam, At 352112006-2020Staffed Hospital with qualified nursing personnel, managedhospital census reports daily to ensure each unit has theappropriate staff. Communicated with managers, charge nurses and HouseSupervisors to verify hospital census. Updated staffingExcel sheets as needed.Entered payroll for staffing office in Kronos software.Documented employee call-ins and printed attendancereports when requested by Nursing Managers.* Canceled or placed staff on-call for low census Nursingunits. Ordered supplies for staffing department if needed.Financia COUNSELORBROOKWOOD MEDICAL CENTER2010 Meoica. CENTER DR. sirMiNGHAM, AL 352092002-2005 Collected insurance information and copays from patients.Met monthly quotas. Verified insurance benefits and demographics. Communicated with patients to explain their benefits andcollected copays and/or deductibles.Documented collections with patient.Maintained communication with patients concerningnayvment niane when diecharaqed

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