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Click here or scroll down to respond to this candidateCandidate's Name
Senior Business Analyst - Team LeadPHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLE Baltimore, MD SUMMARYSenior Business Analyst with 7+ years of experience in identifying and implementing process improvements, Financial Technology, Collaborating with cross-functional stakeholders in order to drive business solutions, leading complex projects to successful conclusions, and conducting in-depth and accurate data and business analysis, with a measured record of providing tangible results. Currently working as the Team Lead of the ProEdge L2 Operations team at PWC, to improve application reliability and efficiency which will further boost created value for shareholders and end-users.EXPERIENCESenior Business Analyst - Team Lead 2021 - Present PwC New York, NYOversaw the budget and schedule of a project to recruit, hire, and train incoming analysts for the ProEdge expansion project, increasing the teams annual ticket resolution efficiency by 20%Led the initiative to create new strategies to improve L0 and L1 ticket handling, which resulted in a decreased total ticket resolution time of 11% across 6 months Led process improvement initiatives across all levels of support within the ProEdge Applications reach to a 5% efficiency increase and $180k in annual savings Collaborated with cross-functional teams to create CRM channels which increased ticket resolution speed and increased sales and end-user satisfaction levels IT Consultant 2020 - 2021PwC New York, NYProvides professional services across two segments: Trust Solutions and Consulting Solutions.Facilitated the creation of additional cross department ProEdge support teams, resulting in 12% faster ticket resolution ratesCreated data models that identified user pain points and presented that information via reports in team-based meetings, worked with Client Success Managers to ensure that those features were prioritized and worked on first to address incoming concerns Implemented and maintained automated file processing systems, reducing manual labor, and increasing workflow efficiency of web-based file transfer and trade metadata file indexing transfer systemsInfrastructure Operations Analyst 2018 - 2020T. Rowe Price Baltimore, MDA global investment management firm dedicated to helping clients achieve long term success.Developed workflow documentation and change control processes for multiple upgrades and implementations involving TRP business applications and systems such as Clarifi, and the Identity Data WarehouseMaintained multiple Amazon Web Service AMI security patch upgrades for TRP business applications including Bloomberg PORT/POINT, ADM, and CDX Worked within Enterprise Support Services to support trading floor operations and flow of business, supported application development and maintenance within a trading environmentAutomated the Disaster Recovery process in place for the Enterprise Support Services team and reduced the time needed to perform DR testings by 75% Centrify Professional Services Consultant 2017 - 2018 Que Technology Group Baltimore, MDQue Technology Group is a scalable solution provider with a commitment to help clients develop and implement the right solutions to solve their business needs. Performed Vulnerability and penetration testing and assessments to establish a baseline on customers system security.Prepared working papers, reports and supporting documentation for information related to Centrify implementation and maintenance practices. Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement. TOOLSELT/ETL, Workflow, and CI/CDGithub Gitlab DatadogDatabasesMySQL MongoDB OracleProgramming Languages/APIsPostman Python RVisualization ToolsPendo PowerBI Tableau AlteryxCloud ToolsAmazon Web Services Microsoft AzureGoogle Cloud PlatformEDUCATIONM.S., Information SystemsProject ManagementUniversity of Maryland Global Campus2023 - PresentB.S., Information SystemsUniversity of Maryland BaltimoreCounty2013 - 2017CERTIFICATIONSITIL V4 Foundations CertificationPeoplecertAWS Cloud Solutions ArchitectCourseraAzure Architect TechnologiesUdemyPager Duty FoundationalPractitionerPagerDuty UniversityEq |
