| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEStreet Address Five Palms Dr.San Antonio, TX Street Address
PHONE NUMBER AVAILABLEEXPERIENCEIBEX Global - San Antonio, TX - Technical Support Agent January 2019 - February 2022 Remotely troubleshoot customer devices in order to restore services Explained technical information in clear terms to non-technical individuals to promote better understanding. Received inbound calls from residential and business customers In constant contact with other departments i.e. customer service, dispatch, or billing for further assistance in certain instances Assisted customers in identifying issues and explained solutions to restore service and functionality. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Documented transactions and support interactions in the system for future reference and addition to the knowledge base. Days Inn - Amarillo, TX - Front Desk AgentJune 2018 - October 2018 Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Addressed customer needs and concerns in a friendly and timely manner including customers' special requests and assisting with arrangements if the request was not to the usual standards Answered questions regarding hotel amenities and provided information about local attractions, businesses, and National State Park that may be of interest Answered multi-line phone system Made reservations for individual guests as well as groups Communicated with the owner and general manager relevant information concerning hotel issues relating to maintenance, housekeeping, and employee relations issues Took reservations over the phone, in person, and via computer for guests and provided confirmation information.Comfort Suites South - Amarillo, TX Assistant Manager June 2016 - May 2018 Accepted payments from guests via credit/debit card and cash Established and optimized schedules to keep coverage with forecasted demands. Printed reports to each department for daily duties SKILLSMicrosoft Office, typing 65wpm, 10 key by touch,multi-phone lines, customerservice, fax, scan documentsand filingEDUCATIONLefors ISD - Lefors, TX -Diploma Study: General,accounting and typingAmerican Public University -Manassas, VA - OnlineStudy: Criminal Justice Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Addressed customer needs and concerns in a friendly and timely manner including customer special requests and assisting with arrangements if the request was not to the usual standards Answered questions regarding hotel amenities and provided information about local attractions/businesses that may be of interest Answered multi-line phone system Made reservations for individual guests as well as groups Communicated with the owner and general manager relevant information concerning hotel issues relating to maintenance, housekeeping, and employee relation issues Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable serviceQuality Inn West - Amarillo, TX Assistant Manager June 2016 - May 2018 Accepted payments from guests via credit card and cash Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Established and updated work schedules to account for changing staff levels and expected workloads. Printed reports for each department for daily duties Assisted customers by providing excellent customer service which entails: Addressed customer needs and concerns in a friendly and timely manner (including customer special requests and assisting with arrangements if something was not to the usual standards) Cross-trained and provided backup support for all roles within the hotel Cross-trained existing employees to maximize team agility and performance. Answered questions regarding hotel amenities and provided information about local attractions/businesses that may be of interest Answered multi-line phone system Made reservations for individual guests as well as groups Communicated with the owner and general manager relevant information concerning hotel issues relating to maintenance, housekeeping, and employee relation issues NOTE: Since both Comfort Suites and Quality Inn are Choice Hotel properties, the duties of the manager and assistant manager are very similar.Quality Assurance - Albuquerque, NM - Sales LeadJanuary 2010 - April 2013 Established open and professional relationships with team members to achieve quick resolutions for various issues. Trained new team members by relaying information on company procedures and safety requirements. Coached team members in techniques necessary to complete job tasks. Managed schedules, accepted time off requests, and found coverage for short shifts.Dunham Clinic - Chama, NM - ReceptionistOctober 2009 - January 2010 Verified insurance coverage Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Accepted payments via credit card and cash Confirmed appointments, communicated with clients, and updated client records. Filed patient charts Pulled patient charts for physician/nurse Made appointments for the clinic as well as other medical facilities when required Processed medical orders for patient procedures and laboratory tests Maintained complete patient confidentiality in accordance with HIPAA Provided clerical support to company employees by copying, faxing and filing documents.United Healthcare - San Antonio, TX - Physician Contracts February 2004 = April 2009 Verified that physician contracts within United Healthcare systems were accurate Created new contracts for new physicians coming into the United Healthcare company Worked on teams when entering a large group of physicians who were newly negotiated terms or creating new physician groups Methodist Hospital - San Antonio, TX - Radiology Transcription March 2004 - September 2003 Maintained constant communication with the department supervisor, hospital physicians, and staff Returned dictated reports in printed for physician's review, signature and corrections Transcribed medical reports for multiple physicians in a hospital setting Maintained complete patient confidentiality in accordance with HIPAAAmarillo Pathology Group - Amarillo, TX - Transcription January 1995 - June 2000 Faxed completed pathology reports to appropriate physicians or medical facilities Prepared documents and hospital records for pathologists in preparation for autopsies Prepared reports and pathology slides in order to send them to a second facility for patients Transcribed sensitive documents with complete confidentiality for seven physicians. Followed all HIPAA rules and regulations regarding patient confidentiality. Worked cohesively with physicians and other clinical staff to complete transcriptions.Amarillo Laboratory - Amarillo, TX - Receptionist/Data Entry Clerk/TranscriptionMarch 1989 - November 1999 Transcribed recorded dictation provided by two pathology physicians Faxed completed pathology reports to appropriate physicians and medical facilities Prepared reports and pathology slides in order to send them to a second facility for patients Entered laboratory test results into the company system and printed reports Checked patients in for laboratory testing Verified insurance coverage Took payments via credit/debit cards and cash Completed data entry tasks with accuracy and efficiency. Sorted documents and maintained an organized filing process. Located and corrected data entry errors and reported them to management. Reviewed and updated client correspondence files and database information to maintain accurate records. Maintained complete patient confidentiality in accordance with HIPAA |
