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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Hope LnPHONE NUMBER AVAILABLEMy mission is to obtain a position in a progressive work environment that utilizes my experience in direct sales, building strong center of influences, facilitating strong partnerships, and achieving growth target achievements in a diverse company. I am strong individual contributor and team player in building the business and making impactful contributions overall to the teams goals. I am a dedicated team member who works hard to achieve goals that lead to growth target achievements. I have a strong desire to contribute to a team that embraces my adaptable key competencies/core strengths of significance, communication, strategic, command, and competition.EXPERIENCEJUNE 2014 TO CURRENTVICE PRESIDENT REGIONAL BANKING CENTER MANAGER, Wells fargo bank n.a.-carrollton, tx4056 Old Denton Rd. Carrollton Tx 75002Lead, manage and develop a team of direct and indirect reports with moderate complexity and risk in retail banking branchEngage stakeholders and internal partners associated with retail bankingIdentify and recommend opportunities for individuals to efficiently improve process and risk control development for all functions in the retail banking branchMake decisions and resolve issues regarding customer and team experience, risks, and growth of the retail banking team to meet regional banking business objectivesExecute policies and procedures in alignment with applicable regulations, as well as audit and escalation proceduresCollaborate and consult with peers and retail banking colleagues and leadersServe as a role model to deliver an exceptional customer experience and focus on building relationshipsEngage customers to understand their financial needs, and work proactively to help customers succeed financiallyManage allocation of people and financial resources for Regional BankingMentor and guide talent development of direct reports and assist in hiring regional banking talentThis SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transactionAs such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulationsOngoing employment is contingent upon meeting all such requirements, including acceptable background investigation resultsIndividuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations belowLead, manage, and implement strategic activities that are connected and measured by a Profit and Loss Margin reporting structure. These activities are expected to lead to growth metric achievements.MARCH 2012 JUNE 2014BRANCH OPERATIONS ASSOCIATE MANAGER (LO), Wells Fargo Bank N.A.-Frisco, TX4851 Legacy Dr. STE 100 Frisco, Tx 75034Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functionsProvide feedback and present ideas for improving customer service and colleague experience, and related performance management process and toolsPerform operational and customer support tasksProvide excellent customer service, engage customers in conversations, and build relationships with themManage the schedule and the daily operations of the teller lineMake decisions and resolve issues related to daily operations of the teller line, under direction of regional banking managementLeverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation proceduresSupport customers and employees in resolving or escalating concerns or complaintsCollaborate and consult with branch employees, colleagues, and mid-level managersInteract directly with customersCoach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectivesManage allocation of people and financial resources for branch operationsMentor and guide talent development of direct reports and assist in hiring talentThis LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO).Assist in leading, collaborating, and executing sales growth achievements for the teller team and branch bankers with Bank Center Manager to retain customers and facilitate growth target achievement metrics.FEBRUARY 2011 APRIL 2013RELATIONSHIP BANKER, Wells Fargo Bank N.A. FRISCO, TX3080 Preston Rd, Frisco, TX 75034Participate in building relationships with customers and spend time understanding required needsIdentify opportunities for offering a full range of Wells Fargo retail banking deposit and credit products and services, based on customers' needsAnalyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customersPresent recommendations for resolving inquiries and service requests regarding customers' accountsOpen and service accounts within authorized limits, and exercise independent judgment while creating plans for follow-up and scheduled contacts with customersProvide information to internal partners and external sources to further enhance the customer experienceIdentify opportunities to leverage partners and connect customer with the appropriate partner or relationship manager to meet their needsThis SAFE position has customer contact and job duties includes the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO).Individual Contributor Leveled metric based success expectations following the objectives and guidance from leadership and executing sales goal achievements. These achievements are based in loan volume (both consumer and small business), referrals to key Business Partners (both consumer and small business), and account originations (both consumer and small business).Customer Satisfaction and building Relationships and Center of Influence Outside Partnerships is an absolute must in this role to be a successful and productive part of the overall success of the team and a strong contributor to the Branch Managers strategic objectives.EDUCATIONMAY 2013GALLAGHER&ASSOCIATES ADVANCED lEVEL SALES COURSES i, ii, iiiJUNE 1997MABANK HIGH SCHOOLSKILLSAdvanced Level Skills in Direct Sales with a track record in acknowledged achievementsExecutive level management Skill SetsS.A.F.E. RegisteredLoan Originator (LO) Reg ZNotary Public |
