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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepresentativeEMAIL AVAILABLEPHONE NUMBER AVAILABLEA motivated individual seeking a Call Center/Customer Service Representative role with a dynamic organization that will allow me to use my strong communication, organizational, multitasking, and problem-solving skills.Professional ExperienceSales Manager/Rent-A-Center/June 2023 June 2024Effectively communicating with store managers and delivery specialists daily.Effectively communicating with existing and new customers dailyAcknowledging and assisting customers wants and needsInitiating the appropriate sales strategies to close the sale and bring about a successful conclusion.Receiving Accounts Receivable: accepting rental payments in RacPad.Assisting in, providing professional development for the team.Setting daily, weekly and monthly goals based on the team's performance, to date.Meeting and exceeding sales goals.Adhering to incentives.Creating sales strategies and making them work, effectively.Solving customers' issues as they arise.Recruiting Assistant/HR Specialist Staffing Solutions for PT Holdings Group January 2023 - February 2023Recruiting candidates, interviewing and screening them. Determining their eligibility and qualifications.Communicating daily with recruiters via email and forwarding over candidates' interview responses.Booking interviews for two recruiters in Microsoft booking calendar.Communicating with candidates and sending out appropriate emails according to final decisions, determined by branch managers.Updating candidates' status in both the Textline application and the Applicant Tracker system.Entering new hires into the Dayforce network.Emailing new hire packages.Ensuring that the new hires have completed all their new hire forms' W-2, I-9's, etc.Following up with new hires, ensuring receipt and completion of said packages.Reporting any login issues in regards to the new hires, directly to HR.Entering new hire technicians into the Supervision tracking system.Updating candidates' status into the Applicant Tracker system.Updating the Candidate Status report and submitting results to supervisor.Sending follow up emails to all recruiters (for 22 companies) and supervisors regarding daily progress made.Administrative Assistant Staffing Solutions for RTA (Regional Transit Authority) September 2022 - October 2022Directed customer communication to appropriate department personnel.Coordinated appointments, meetings and conferences.Responded effectively to sensitive inquiries or complaints.Prepared and prioritized calendars and correspondence.Developed administrative processes to achieve organizational objectives and improve office efficiency.Composed correspondence, reports and meeting notes.Scheduled appointments, meetings and events for the Director of Risk Management department.Provided secretarial and office management support while building cooperative working relationships.Answered phone calls and emails to provide information, resulting in effective business correspondence.Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.Greeted visitors or callers to handle questions or direct to appropriate staff.Processor Staffing Solutions for Cleveland Housing Network (CHN) April 2021 - January 2022Entered data into Salesforce, computer tracking system and logged all work according to procedures.Received and reviewed incoming documents and confirmed that all documents are included in each file.Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.Communicated with clients on a daily basis to ensure their timely submission of all required documentation.Assigned 100+ clients per month and reviewed them all and accomplishing tasks within expected parameters.Met or exceeded target deadline dates for client files.Utilized Salesforce tracking software to accurately save and retrieve items; tenant and landlord files.Researched and resolved discrepancies to maintain accuracy and efficient turn-around time for each client file.Examined incoming documents and reviewed documentation for quality and authenticity.EducationCertification in Real Estate Hondros College at Independence, OH September 2011 - March 2012Studied & learned all aspects of Real Estate such as: Real Estate Principles & Practices, Ohio Real Estate Law, Real Estate Appraisal and Real Estate Finance.Accredited Semester Hours in Liberal Arts Queensborough Community College at Bayside, NY September 1989 - June 1990Key SkillsSalesforce, Applicant Tracker System, MS Word, Excel, Office/G Suite proficient, Scheduling and Planning, Accounts Receivable/Payable, Type 65 WPM and Switchboard Operator (10+ lines)AccomplishmentsMentor for American Airlines New Hire Flight Attendants, LaGuardia Airport, LaGuardia, New York (2000-2001); pre-9-11. |
