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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEEXPERIENCECSR/Admin- Logical Logistics Bethlehem, Pennsylvania 03/20/22 to PresentHandles the clerical responsibilities for the shipping department.Handle outgoing and incoming shipments.Respond to customer inquiries via phone, and email.Resolve customer complaints and issues in a timely and professional manner.Provide product/services information, answer questions, and resolve any emerging problem that our customer account might face with accuracy and efficiency.Monitoring inventory levels, arranging transportation methods, managing shipping schedules.Organize electronic or paper files onto system and keep up to date.Input data into the company system. (Orders or receiving reports)Familiar with the WMS system and Microsoft office.Work with customer service such as communicating with clients or vendors.Warehouse Supervisor- Advance Auto Parts Distribution Center Kutztown, Pennsylvania06/2021 to 02/2022Supervises the daily work schedules of warehouse outbound employees involved in performing picking and palletizing finished products.Determines space requirements for storage and schedules delivery and distribution of products, parts, and accessories to achieve distribution objectives and meet customer requirements.Monitors employee attendance, productivity, and other performance markers and provides counseling to employees, as required.Maintains various records and reports, such as lost sales, error report, and production report.Recommends changes in procedures to improve the operating efficiency of the unit.Framing Manager- Michaels Pelham, New York 04/2015 to 02/2021Accountable for the efficient and profitable operation of the Framing Department.Performed overall store management duties along with opening and closing the store when scheduled.Executed the Michaels framing programs, including the Workflow Production System.Took orders, provided exceptional customer service, and accountable to produce orders.Served as manager on duty when assigned.Authorized to carry a perimeter key and point of sale management key.Copy Center Manager- Staples Yonkers, New York 01/2013 to 03/2015Created and maintained a successful inspired selling culture in the copy and print center.Served as a leader for the copy and print department through ensuring that sales associates were performing up to standards.Committed to delivering results by providing solutions to customers by managing relationships.Accountable for achieving key metrics to include profitable sales and margin, customer satisfaction, associate satisfaction and turnover reduction.Team Supervisor - Staples Yonkers, New York 09/2010 to 11/2012Involved in the selection, recruitment and performance assessments of sales associates.Coached every associate to create a culture of consultative selling and total solutions while focused on customers needs.Supported the service teams through qualifying lead generation opportunities.Served as Manager on Duty when assigned and authorized to carry a perimeter key and POS management key.Ensured customer satisfaction by assessing sale transactions and reviewing customer surveys.Supervised business to customer interactionsCashier- Staples Bronx, New York 01/2010 to 09/2010Responded resourcefully to customer requests and concerns.Processed accurate and efficient sale and return transactions.Understood and utilized basic selling skills to properly engage and present solutions to our customers.Created an inviting environment for customers by maintaining a neat and clean store.Performed front end responsibilities such as cashier, returns, and reserve online pick up in store with no impact to the customer experience.Adhered to all company policies procedures and safety standards.Able to multitask on assorted merchandising and sales responsibilities.SKILLSLanguage: English and Spanish.Computer programs: Microsoft office, Photo Shop, Microsoft Publisher, Excel, WMSDetail OrientedExcellent Verbal and Written CommunicationStrong LeadershipCreativeTeam PlayerExcellent customer service skillsMultitaskAttention to detail.EDUCATIONOsceola High School, May 2007 |
