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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Mariner Dr. Unit 105 PHONE NUMBER AVAILABLEMt. Pleasant, WI Street Address Email: EMAIL AVAILABLECustomer ServiceBurr Oaks Green HousePanera BreadStar BucksJerry Smith Pumpkin FarmKey Skills AssessmentWorked in Customer service in Last few Years Panera Bread, Cashier and Barista; Star Bucks, Cashier and Barista; Burr Oaks Green House, Selling Plants;Worked In Medical Billing Offices for over 20 years before Receiving Degrees Posted Charges for doctor visits and surgeries. Posted insurance and patient payments. Balanced charges at the end of the day. Read EOBs and did follow-up with Insurance companies. Answered phones, Greeted and checked in Patients.Training and Development Successfully taught computer system software to hundreds participants, utilizing intuitive people management skills.Project Management Managed the entire RFP process of purchasing and implementing new web-based alerting system for state of Wisconsin. This included writing proposals, conducting meetings, interacting with vendors, learning the system and assisting with training the system statewide. Also wrote and created instructional material.Professional ExperienceCustomer Service Panera and Burr Oaks Green House 2023 PresentContractor for Wis Dept of Health 2006 2018Web based system Administrator, State of WisconsinResponsible for maintaining the emergency management communication and surveillance systems utilized by Wisconsin Hospitals. Travel to regional sites to train end-users via small groups and train-the-trainer sessions. Work collaboratively with healthcare systems, hospitals and other IT staff to resolve issues and plan future system installations.Key Accomplishments:Developed and implemented training for seven regions. Training designed for Regional Program Coordinators, hospital staff, and other stakeholders such as Emergency Management and Public Health.Designed and provided input for drills and exercises to test the knowledge of hospitals and other stakeholders in using the electronic real time communication system.Created effective web-based training materials and programs to reach a wide, geographically dispersed audience.Evaluated effectiveness of training, conducted needs assessments, and implemented solutions to ensure training programs were successful and appropriate.Professional Experience (continued)Compuware, Milwaukee, WI 2006Technical WriterEdited employee resumesCreating training for techniques on interviewingConducted training for techniques on interviewingSan Diego City College, Great Lakes, IL 2004 2005Instructional Design / Technical WriterTransformed facilitator led training to Computer Based Training, reducing costs and increasing effectiveness.Previous positions include Trainer and Business Manager and Medical Billing Specialist for Comprehensive Orthopedics, Allen Eye Care and Urology Clinic of Kenosha.Education & TrainingMaster of Arts, Adult EducationAlverno College, Milwaukee, WIBachelor of Arts, Communications, Management, and TechnologyAlverno College, Milwaukee, WI |
