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Click here or scroll down to respond to this candidateCandidate's Name
Severn, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a challenging position in a progressive organization offering the opportunity to utilize experience and skills with the prospect of career growth in the medical industry. Work ExperienceHome HealthcareROYALTY HOME AND HEALTHCARE LLCJanuary 2023 to Present-Provides companionship,meal preparation, housekeeping-Does shopping and errands,escorts care recipient for doctor and other appointments-assists with personal care such as bathing, grooming and using the toilet.-checks vital signs, reports to healthcare professionals Office Assistant IIMEDSTAR NRH REHABILITATIONOctober 2015 to November 2022- Monitors and handles case management for patients in the EHR system, as assigned.- Responds to all payer-specific questions from patients and clinical providers, as appropriate.- Demonstrates the ability to successfully train and oversee team members in Office Coordinator/ Supervisors absence.- Helps to resolve conflict with effective verbal and written communication in an appropriate manner.- Runs daily and weekly EMR administrative reports for clinic- Order and maintain administrative supplies- Float to other locations for training and coverage purposes.- Track and follow up with all patient billing concerns.- Enter medical record requests through Iron Mountain.- Place service tickets for computer and printer issues.- Maintain 90% or above average on mystery calls.- Participated and contributed to departmental meetings. Office Assistant- Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.- Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.- Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the departments practice management (PM) system (if applicable), electronic health record (EHR) or electronic medical record (EMR) depending on department/site.- Completes and/or ensures accurate collection of copayments and copayment reconciliation, charge entry reconciliation, preparation of bank deposits and cash receipt logs, as assigned. Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms, reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.- Requests and obtains referrals, medical records or diagnostic reports from internal and external providers, as assigned.- Maintains waiting area in clean and neat condition, restocking materials as needed.- Responds to all payer-specific questions from patients and clinical providers, as appropriate. Medical Office ManagerACTIVE FAMILY CHIROPRACTICNovember 2011 to October 2015- Supervise and Coordinate overall administrative activities- Maintain patient accounts by obtaining, recording and updating personal and financial information- Obtain insurance verifications- Responsible for reception area, sort incoming mail and maintain a professional work area.- Maintain business office inventory and equipment by checking stock to determine inventory- Computer literacy skills and advanced knowledge of Microsoft office, excel- Responsible for submitting medical records to law firms and other clinics- Responsible for creating, maintaining and updating patient records.- Provide information for staff pertaining to administrative procedures- Professional appearance and mannerMedical Records CoordinatorADVENTIST REHABILITATION HOSPITAL OF MARYLANDFebruary 2010 to November 2011- Coordinates records for audits, patient care and other ancillary department needs.- Assists in release of patient information- Pick up daily reports from business office- Assists delivery of transcription reports and records to the units- Performs weekly counts, reports- Send letters for delinquent records- Communicates with Physicians on clarification of documentations- Patient Access Representative- Provide excellent service to patient families and significant others during treatment- Provide patient confidentiality in accordance to H.I.P.A.A.- Manage patients Medical record according to established guidelines by assembling/disassembling patient charts in sequence- Proficient with the use of SMS software, which is used for discharge information, printing labels and face sheets- Maintain floor stock /Inventory in a neat organized fashion EducationMONTGOMERY COLLEGE2010High School DiplomaFORT MEADE HIGH SCHOOL2000Skills - Effective communication skills Excellent customer service skills Excels in multitasking in fast paced, high stress environment Efficient in both independent and team work environments Energetic and self motivated Exceptional problem solving, and leadership skills Hospital Experience Triage Hospital experience Medical records EMR systems Office management Leadership Medical office management Customer service Vital signs Conflict management Cash handling ICD-10 Cash register Medical office experience Communication skills Supervising experience Management Outpatient Patient observation Medical terminologyCertifications and LicensesFirst Aid CertificationDriver's LicenseSeptember 2021 to March 2026Certified Medical Assistant |
